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Business Profile

Tree Services

Branching Out Tree Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired them to remove a tree from my backyard. They took down the tree, but left a HUGE MESS of dirt and woodchips on my neighbor's property. It's been 2 months and they refuse to come back and clean it up, saying that its not their problem.

    Business Response

    Date: 07/06/2022

    Good Afternoon,

     

    In Regarding the mess that you are referring to, are stumps grinding that were due to the ******* being grinding, the removal of the grinding were not include in the price of the job.

     

    As I stated in the passed email, Branching Out Tree Service will be happy to come back to provide you with a discounted rate as a courtesy, but can NOT do it for free.

     

    Thank you,

     

    Branching Out Tree Service 

  • Initial Complaint

    Date:05/31/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used the services of Branching Out last spring 2021. The company removed some branches and cleaned up a tree for us. The employees must have destroyed some of our property when they were working . They knocked over one of our stone walls and left some soda cans there as evidence. We reached out and ***** the man we dealt with told us to get it fixed and he would pay for it. We had our landscapers fix the walls and they only charged us $108.63. Branching. out was sent the **** and we were told that **** would send us a check. It is a full year later and we have not revived our reimbursement. We have been calling, texting and contacting them all year and they no longer take our calls. You will see the text ****** we had with ****** and images of the damage and the and the **** from our landscaper. Please help.

    Business Response

    Date: 06/01/2022

    Good Morning ****,


    First off, my apologies that we didnt get back to you sooner. We got your voicemail that was just left over the holiday weekend. Unfortunately, we were unaware of this situation when the inconvenience occurred. After investigating the case we came to a result, and we are mailing you a check for $108.63 to pay for the damages. 

    Again we apologized for any inconvenience. If you have any question or concern please let me us know.

    Best Regards,

    ***,

      ******** * ******* ****** * ************        ******* * ******* *** ****************** *********** ** ***** ****** **************************  **** ************ **********************

    Customer Answer

    Date: 06/01/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

Branching Out Tree Service, Inc. is NOT a BBB Accredited Business.

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