Reviews
This profile includes reviews for Alpin Haus's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 9 Customer Reviews
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Review fromDeborah N
Date: 07/17/2025
5 starsDeborah N
Date: 07/17/2025
I went to the new dealership in Middletown NY. I am a recent widow and want to continue RVing. John D worked with me yesterday to orient me to my class C and he was amazing, awesome and terrific at his scope of knowledge and patience. He answered all questions with patience and superior knowledge and went above and beyond with information on things I didn’t know to question. Highly, highly recommended
Alpin Haus
Date: 07/24/2025
Thank you very much for sharing your great experience with John and our team. We hope you have a great time in your motorhome.Review fromDuane
Date: 09/24/2024
1 starPoor service. No followup on service calls. Sold camper with mold and hole in roof less than a year old. Unauthorized charge to account with no call back on solution. Said they were going to return my camper for me when repairs were done and noone called back to set this up. Camper has been in shop multiple times since purchase. Camper was given back to me with no battery power on 3 of the batteries i have hooked up. Everything was unhooked and left me high and dry when i picked it up. Very dissatisfied with this purchase and service. If I could give zero stars I would.Review fromLynn M
Date: 07/23/2024
1 starAwful. Problems with our camper since we got it the end of last year.
Service is substandard , had it to repair items, didn't do a total repair and left the camper filthy.Review fromChristopher H
Date: 07/10/2024
1 starChristopher H
Date: 07/10/2024
I purchased a brand new 2023 ****** ****** ********, but I’m pretty sure I was sold a rental even though they claim it’s not. It hasn’t been more than a year since the purchase and the tumblers are falling out along with many other issues like the air vent cover falling off or all the sealant for windows light and doors all dry and cracked that we ask to be fix during the walk through and yellow glue on walls, they also had to the table frame legs that was not even and drill wholes on the table. The pop out one of the slides for the frame fell off, Wall paper is bubbling. There is probably issues that I’m not even aware yet that’s probably going to show. I feel better for the warranty rep because she has to deal with there sloppy camper inspection for rv and campers that should be sent back. I spent almost close to 37,000 -38,000$ and I feel like I was sold a lemon. I thought I was going to be able this summer but now I just have added stress.Alpin Haus
Date: 07/12/2024
We are sorry to hear about the issues. Our team has been working on Mr. ********* RV this week and has been in contact with him to let him know we will get the issues resolved.Review fromMichael H
Date: 11/10/2023
1 starWe brought in our RV still under warranty for inspection and check out before the warranty ended. The day I drove the unit home it began raining in the evening water was coming into the unit. I got up on the roof and found a crack due to impact. I contacted them the next day and had to bring the unit back. I told them there was a crack in the roof that had to have happened the week they had it. A week later I called to ask for an update and their service asst. manager told me they found a crack in the roof (I'm not making this up). All their energy has been denying any involvement and as our insurance company stated, "washing their hands of the whole matter." They offered us nothing, not even to pay for the insurance deductible. One of the key AH decision-makers told me our situation and treatment by his company was "disheartening", and then our unit was moved to another company that does their repairs. This is not our first RV, and this is the worst possible scenario imaginable. We paid their price without trying to haggle, purchased a 7K service contract, and were treated this way. I should have known when the unit was supposed to be prepped and had major issues overlooked including sawdust on the floor, a faucet handle in the sink, and strapping hanging from the ceiling. Go anywhere else.Review fromMichael H
Date: 10/26/2023
1 starWe purchased a new 2023 RV. The prep overlooked a few issues that were finally resolved, but bringing the unit back for a full inspection while under warranty, the roof was damaged. The damage was discovered the same day we picked up the RV when it began raining and water was coming through the ceiling. Pictures, emails, phone calls, and no reply for a week. Service claims video from a low-res video camera thirty feet plus from the unit shows no crack in the fiberglass roof. Of course not. They fully deny any responsibility, which makes my wife and I liars. We noticed molding had separated from the roof when we picked up the unit but had no idea it was from enough impact to the roof to cause a crack. They have offered nothing to recompense for the damage or offset our insurance deduction, and after we purchased the RV without haggling, purchased a 7K service contract, and have tried to be good customers, I would never recommend this company to or wish this mess on anyone.Review fromkevin m
Date: 06/08/2023
1 starI wouldn't purchase a cup of coffee from these crooks! Beware beware beware. please reach out to me with any issues I've retained a lawyer and am interested in the others who have been effected by there horrible business practices.Review fromT. K.
Date: 12/16/2022
5 starsT. K.
Date: 12/16/2022
Bought a new ***** from Alpin Haus RV in Oakridge NJ and I can't say enough about the start to finish in respects to the purchase as well as after support with a few things we had issues with. The entire sales group, Justin, Dennis, Mike and Chris have been excellent. Would surely recommend.
I HOPE MY WARRANTY WORK WITH THEIR SERVICE DEPT. WILL GO AS SMOOTH AS THE SALES DEPT. WILL SURELY UPDATE MY REVIEW FOR SERVICE. FINGERS CROSSED!Alpin Haus
Date: 12/19/2022
***, thank you for the kind words about our team in Oak Ridge! We will be sure to pass them on to Justin, Dennis, Mike, and Chris. Congratulations on your new Jayco and thank you for your business! We appreciate you taking the time to share your feedback with us.Review fromJessica D
Date: 12/07/2022
5 starsJessica D
Date: 12/07/2022
James B******** worked very diligently to help with financing for our new family RV. Went out of his way to help us achieve our dream of ownership!Alpin Haus
Date: 12/19/2022
Congratulations on your RV! We are so happy James was able to help you achieve your goal of owning an RV! We hope you have a lot of fun creating great camping memories with your family! Thank you for taking the time to share your feedback with us.
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