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Business Profile

Tape Manufacturers

Adheso-Graphics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tape Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are writing to formally address an ongoing issue regarding the SA Series tapes purchased from Adheso-Graphics, under our order of 45 pieces, totaling USD 16,797.08 on an Ex-works basis.

    To provide a detailed overview of the transaction:

    01. The total purchase amount of USD 16,797.08 was fully settled in advance, with USD 1,318.86 allocated from a previous overpayment, and the balance of USD 15,478.22 paid on 24 March 2024.
    02. The goods were received in Sri Lanka on 27 March 2024, and we incurred an additional USD 1,704 for freight and insurance costs to clear the goods.

    Upon conducting our incoming material inspection and trial running for our production purposes, we discovered that the tapes were defective and unsuitable for their intended purpose. We promptly raised our concern regarding the defective goods to Mr. Debbi B****** on 24 April 2024. Mr. B****** acknowledged our concern promptly and referred it to Mr. D** on the same day via an email.

    However, despite several attempts to follow up on this matter, including multiple reminders sent to Adheso-Graphics team, we have received no response or resolution. It is deeply concerning and unprofessional that we have been unable to reach any representative of Adheso-Graphics regarding this issue, especially given our longstanding business relationship with Adheso-Graphics.

    As such, we respectfully demand either:

    01. Provide a full refund of the total amount paid for the defective goods, amounting to USD 18,501.88 (inclusive of the purchase price, freight, and insurance costs), or

    02. Replace the defective goods with tapes that meet the agreed-upon specifications and are suitable for their intended purpose.

    Business Response

    Date: 12/27/2024

    BBB spoke with a customer rep at the business who explained that this issue is with the former owner of the business and that they are working with the former owner to have him handle it.

    Customer Answer

    Date: 12/31/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. To date, no representative from Adheso has contacted us regarding this matter. As a company, Adheso should take customer concerns seriously and address communications promptly, regardless of whether the issue involves previous or current ownership.We have been interacting with Adheso in a corporate capacity, not a personal one.We are looking forward to a more concrete response from Adheso as a company, and would greatly appreciate the BBB's intervention in this matter.Regards,

    ********* ************ 

    Business Response

    Date: 01/15/2025

    BBB spoke with Tracy H******** who indicated that money was transferred to the consumer's account.

Adheso-Graphics, Inc. is NOT a BBB Accredited Business.

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