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Business Profile

Hotels

Comfort Inn Apalachin / Binghamton W Route 17

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The week of November 29, 2024 I had booked a room from a 3rd party website for the Comfort Inn Apalachin from 11/29-11/30. The 3rd party site had charged me twice, but refunded me back 1 of the transactions. Upon arriving at the hotel on 11/29, the desk clerk took my credit card and the following day there was a charge in the amount of 111.11 for the one night stay which never should have been processed since I already paid through the 3rd party website. I contacted Comfort Inn in December and spoke with the front desk manager numerous of times, in which she said the owners have to process the refund but they live far away so when they came into the hotel she would speak to them. Weeks went by, and I continued to get the same answer and no refund. I called today, 1/13/25 and I was told there was no way they could refund since its a new year. Not sure how that is my fault since I started this process in December and my money should have been refunded.

    Business Response

    Date: 01/24/2025

    The business attached the customer's reservation in response.

    Customer Answer

    Date: 01/27/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ***** ********

Comfort Inn Apalachin / Binghamton W Route 17 is NOT a BBB Accredited Business.

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