Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/18 I found out through a collections letter communication from outsource receivables management Inc that my daughter's mother never advised me of an outstanding bill with **** eye institute. I called them and paid the bill in full once I knew this was unpaid. I called outsource receivables management Inc to validate 10/23/2023 9:05am (please listen to the call) the outstanding debt was noted as paid in full. I explained to the rep my situation and what was going on 2 different ways two times. I was advised that they could not talk to me because they sent the letter to the wrong person and then was told that they could not talk to me because my name was not ******. I advised them that this was my middle name and that I needed someone to validate this debt was cleared. The person on the phone said they had to call the the original hiring debt entity to confirm my letter and debt and hung up on me while I was talking to him and was about to ask for a manager.
  If I am getting letters sent to my house from a debt collector agency that I can not act on or manage then it is not fair as a consumer to be contacted and when I call to settle the debt that was raised through a letter communication I should have a way to validate the debt and pay it. Neither of these options were provided and I was not able to escalate my issues and concerned to this abusive treatment to management because I was hung up on. I will like to file a complaint and ask that this recording be listening to as these business practices should not be allowed and this business should be shut down if they are sending letters out to people then not letting people pay the outstanding debt. This is complete fraud.

  Business Response

  Date: 11/27/2023

  I am in receipt of your email from November 20, 2023 regarding the above referenced complaint ID. I apologize for the delay in my response.  As you know, Outsource Receivables Management is a 3rd party debt collection agency and works on behalf of several creditors.  The account referenced in Mr. ****’s complaint came into our system October 8, 2023 with the name “****** ****” and a letter was mailed to that person on this same date.  The balance sent to our office was $86.92.  A man called our office October 23, 2023.  Our collector asked if he was speaking with “******” **** and the caller advised that was not his name but was the name on our letter.  Please note, the caller ID for this call came across as **** **** from telephone number ###-###-####.  The man stated that he believed this account was for his daughter and his ex-wife never told him about this outstanding bill.  Our collectors must verify they are speaking with the correct consumer before discussing the account in question.  Our collector put the call on hold to get further instruction from his manager.  Our collector then told the caller that we had to contact our client to verify the name for this account and ended the call.  We called our client this same day and left a message for them to return our call.  They did return our call October 23, 2023 and confirmed the name on the consumers driver license was ****** ****** **** and that the account had been paid in full October 18, 2023.  Please assure Mr. **** that this account was not and will not be reported to his credit file by our office.  Outsource Receivables Management has been in business for many years and sincerely takes pride in the work we do for both our clients and the consumers we are able to assist.  Mr. **** may contact our office toll free at ###-###-#### if he has any further questions.  This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.  Respectfully,  Amy H***  President

  Customer Answer

  Date: 11/28/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The business never acknowledged how I was treated on the call. I was looking to ask a series of questions around their service to identify what I could do in order to satisfy not having any negative impact on my credit score. As I was looking to learn more I was hung up on. I would like for the business to represent that is how they treat customers calling in on letters they send to their address. Pulling the wrong customer information should not be my fault and the fact I was never provided this bill was not my fault. How I was serviced with an abusive hang up is not how anyone should be treated. I think this business practice should be under investigation. Regards, 
  ****** ****
   

  Customer Answer

  Date: 12/04/2023

  The insurance fees did not post to my credit report but again it took me writing a BBB ticket to validate this information. How I was treated on the phone with the lack of information provided and how I was serviced should not be allowed. It is abuse and the debt collector should be held accountable to a professional servicing process. If the buy debt it should be known who they are sending letters to and those people contacted should be allowed to ask questions and not hung up on. 

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** ******* ******* *** ********* *** **** ******** ** *****
  
  DATE 2/5/23
  
  OUTSOURCE RECEIVABLE
  *** **** ** ******* ** *****  OUTSOURCE RECEIVABLE- $361.00
  OUTSOURCE RECEIVABLE- $756.00
  I am in receipt of your company’s letter informing me you’re handling the collection of the accounts mentioned above. However, after reviewing my records, I am unable to find any documentation of any contractual relationship between (OUTSOURCE RECEIVABLE} and me which makes you a person entitled to enforce a commercial claim against me. This letter is NOT a request for verification or validation.
  This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.
  Failure to respond and provide strict proof of contract will constitute your tactic agreement that you,
  OUTSOURCE RECEIVABLE are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and Federal Trade Commission, and file a police report against you for harassment and invasion of privacy.
  You have 30 days to provide strict proof of contract. In the event you can’t provide strict proof of contract, YOU MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the state bar association and professional liability fund for code of ethics violations.

  Business Response

  Date: 02/09/2023

  February 9, 2023 Ms. *** *** ******** Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 Re:  Complaint ID ******** – *********** ******* Dear Ms. ********: I am in receipt of your email from February 6, 2023 regarding the above referenced complaint ID.  As you know, Outsource Receivables Management is a 3rd party debt collection agency and works on behalf of several creditors.  The accounts referenced in Mr. ********* complaint came into our system February 9, 2021 and April 6, 2021.  A letter for each of these accounts was mailed to Mr. ******* on the date they entered our system.   I understand that Mr. ********* letter “is NOT a request for verification or validation” of the two accounts that were sent to my office.  I have never claimed to have a “contract with his signature” nor do I have a commercial claim against him.   I simply provide collection services to individuals and businesses that choose to do business with my company.  I have marked his accounts as “disputed” and will update this information to the credit bureau.  Outsource Receivables Management has been in business for many years and sincerely takes pride in the work we do for both our clients and the consumers we are able to assist.  We would be happy to speak with Mr. *******, at his convenience, to try and assist him.  He may contact our office toll free at ************** This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose. Respectfully, Amy H*** President 

  Business Response

  Date: 02/17/2023

  Good afternoon,  Though Mr. ******* does not want verification or validation of the accounts in question, I have requested additional information from the original creditor which will enable me to better assist him with his complaint.  It is my goal to satisfy and help Mr. ******* and I am hopeful the additional information will allow me to do that.  This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.  Respectfully,  Amy H***

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  MY REQUEST WAS VERY CLEAR IN MY INITIAL COMPLAINT This is a request for proof of contract to substantiate your
  claim. Provide me with a certified copy of an original contract, with my
  signature specifically naming your company as a person entitled to enforce a
  commercial claim against me . Certifications can be done through the presence
  of a notary public, who duly swears the copy made is in fact a copy of the
  original paper contract in question. The response was " WE HAVE TO CONTACT THE ORIGINAL CREDITOR" How does this prove that this debt belongs to me? I do not see my signature here. Perhaps I have been the victim of identity theft or fraud. I can certainly create similar documents on my computer, send them to your company and claim that you owe me money. Would that prove anything? I DO NOT have any contractual obligation to pay YOU at this point as you have failed to provide ANY proof of that. A copy of an alleged bill is simply not enough satisfactory proof that I, personally, incurred this alleged debt. REQUEST ANY DEROGATORY INFORMATION REPORTED TO THE CREDIT BUREAUS BE REMOVED if I find this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company and the original creditor for all applicable damages, as well as for statutory penalties provided under the FDCPA and FCRA.