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Business Profile

Pet Photographer

Tanya Lee Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today is 9/11/2024, pictures done on 6/15/2024. Never received. On 6/24/24 asked for our "teaser" pic told working on it, never received. on 7/9/24 message sent to check in, was told computer has been down said she has been working on pics for the past week should be done by 7/10/2024, never received. 8/5/2024 message sent again, Was told her son was in Er, and computer needed repairs. Tonya stated was at work but finishing the last few pics when she got home, said website not working sending straight to my email, again never received. Messaged on 8/7/24, 8/8/2024. Message back from daughter Tonya in hospital. Tried again on 8/19/24, 8/20/2024, 8/21/2024 got message back stating she had more important issues the editing pictures, son in hospital and me messaging everyday was not going to get them done faster, I sent message apologizing and that if she communicated this I would understand. Tonya sent back saying that she has other priorities then messaging people. Went into details I will not include about the situation due to privacy. I did ask she did not forget about our pictures. Messaged her again on 9/11/2024 so far no response back.

    Customer Answer

    Date: 09/26/2024

    Complaint #******** was resolved she sent me the pictures. Thank you

Tanya Lee Photography is NOT a BBB Accredited Business.

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