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Business Profile

Air Conditioning Contractors

Four Star Air Conditioning Co., LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the beginning of September 2024 I signed a year 1 maintenance agreement with ************ for the service period of Sept 1, 2024- August 31, 2025, and paid them up front for the year (total $9,798.75)They came to do a maintenance visit and showed up for service for excess noise and to check that our thermostats are working properly. However, since about 2 months ago we have been chasing down the owner of the company to try and get them to service again and address a valve issue. After weeks of trying to get ahold of ANYONE from the company, the guys showed up without the correct filters and left in the middle of the visit- never returned with the correct filters- left with an incomplete visit and a waste of our time. The owner, *****, has been near impossible to get ahold of. He was supposed to meet me and our contractor at our apartment - he confirmed the day before - but never showed up and has been ignoring us since then. He has been screening our calls and ignoring our texts and emails. No one answers the office phone when called, and ***** does not answer his cell when we call. They took our money from this agreement and failed to deliver the service we paid for.

Four Star Air Conditioning Co., LLC is NOT a BBB Accredited Business.

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