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Business Profile

Air Conditioning Equipment

Ace Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave ************** the owner of the business our freidrich air conditioner in July 2022 to be serviced. My husband **** has been in contact with him every month since then. He promised us a new unit since the parts werent coming in. 2 weeks ago he said he would have the unit last week. My husband hasnt been able to reach him. Its been 9 months that he has had our air conditioner unit without services and failing to deliver what he promised a new unit.

    Business Response

    Date: 03/23/2023

    The customer was given a "loaner" air conditioner because we told them it could be many months before the parts came in. They had air conditioning, even though you should not run an air conditioner in the winter months. We pulled strings and called in a favor from ********************** Conditioning to get them a new unit. There has been a delay and mixups from the shipping company that I have no control over. If the new unit was in my shop last week or the week before, the unit would have been delivered. I cannot deliver a unit that I don't physically have on hand. 

     

    However, at this point, we no longer wish to do business with this customer. We will return their unit, remove our loaner air conditioner at no charge, and they can contact another company to fix their air conditioner. 

Ace Air Conditioning is NOT a BBB Accredited Business.

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