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Business Profile

E-Books

Book Marketeers LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an agreement with book marketeers, that theyre not honoring. They didnt do any spell checks, are grammar corrections in my manuscript before publishing my book. When I pointed it out to them, they said that I would have to pay an additional fee to make the corrections. Something I paid for up front. I was supposed to receive 10 copies of my book, but only received 5.

  • Initial Complaint

    Date:04/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Book Marketeers to publish 2 books English and French). ********************* provided me with a final draft for which all payments were made based on the contract. I have made first deposit for *** Marketing. I have approved the final draft for which I should get a total of 20 copies of the books. 10 copies for the English draft and 10 copies for the French draft. Before the copies were delivered ********************* reached out to me to sell me marketing service for which I made a first installment payment of $600 with a remaining balance of $600. **************** reached out to me to provide the final payment for the marketing service of $600. I refused to make the other payment of $600 for *** marketing because they have not fulfilled some of the terms of the publishing contract; for example, I never received copies of the books. I emailed them and informed them it is illogical to make a final payment to market the books when copies of the books have not been provided yet. Since then, they have been unresponsive to calls, and are very delayed in replying to emails and eventually there has been no response to my emails. I will attach the emails and the contract here. I am seeking the following based on the email I sent the company since January 13, 2023: Basically, if they don't fulfill the publish contract, I am seeking refund for the portion of the contract they did not fulfill and then reimburse me the $600 for the *** Marketing. However, if they fulfill the first contract fully, I will pay the remaining $600 afterwards for the *** marketing. Dear **** and *****,I have reached out twice already and I haven't heard back from either of you. I have offered the opportunity to discuss but no response. Therefore, this is my follow up email. If I don't hear back from you soon as per contract, I am requesting the full $600 refund for the payment that I made on June 2022 for Amazon *** marketing AND to reimburse me for the portion of the first contract that you have not been able to deliver yet on for example the following: -10 copies each for the English and French draft for a total of 20 complimentary copies *********************** Setup -eBook *********************** -Paperback Distribution -Optional ******************************* -Publishing Imprint ************************** Material -Kindle ISBN barcode -Amazon, ****** and *****, ******************

    Customer Answer

    Date: 05/05/2023

    Better Business Bureau:

    At this time, I have not been contacted by Book Marketeers LLC regarding complaint ID ********. I am attaching the emails that I have sent to them before I filed this complaint for which they have never responded up until now. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 6, 2022, I contacted Book Marketeers to inquire about marketing services for my children's book. I spoke with *********************, ************** Specialist. The same day, I received an email message from ************** [see attachment #3], and the email message included a service agreement. After reviewing the agreement, I submitted payment for services on July **, 2022 [see attachment #4]. On the same day, I received a welcome letter from *********************, assigned as my Project Manager [see attachment #5]. Between July 14, 2022 and January 25, 2023, I made several attempts to have the company satisfactorily complete the website and the other items outlined in the agreement [see attachment #6]. In addition, I have requested a refund, in writing and verbally, on multiple occasions. I also asked, in writing on January 25, 2023, that someone from the company contact me, and to date, I have not received any communication from Book Marketeers.I have also attached pictures of various pages from the website (taken on January 20, 2023) [see attachments #7, #8, #9, #**, and #**]. In addition to an incomplete website, there has been no social media development or marketing/advertising of the book as outlined in the agreement. I believe Book Marketeers caused me to lose an opportunity for sales during the holiday season, and I communicated this to **********************I initially filed a complaint with the **************************** of the ************************* in ******** [see attachment #2], and I received a response from that office [see attachment #1].

    Customer Answer

    Date: 04/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Book Marketeers LLC regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Book Marketeers 0n 9/27. I was giver to 5 managers who did not follow through with appointments. The head editor ****, kept sending the same pages back and forth and the editing was a joke. There was supposed to be Development of the story, Marketing, contracts with editors, distribution and they represented they represented they had a graphics art department. See the elements of the contract listed above.Instead the bought a stock photo.They did sent a finished copy to be through **** which weighed 1 lb. They attached someone's shipment information. The enclosed receipt number is correct but for i lb.(one book) Once again with errors and omissions and lied to Capitol one saying they sent 200 copies, which was not even in the contract?If you call *** with this shippingnumber ****************. You will find there was a delivery for 1 LB.Please support my claim for Fraud and have my money returned. Also put out a scam alert.Thank you for your help,*********************** ************

    Customer Answer

    Date: 03/10/2023

    Better Business Bureau:

    At this time, I have not been contacted by Book Marketeers LLC regarding complaint ID ********.

    Sincerely,

    *************************

Book Marketeers LLC is NOT a BBB Accredited Business.

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