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Business Profile

Eyelash Extensions

Lash Out Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Friday 4/25/25. Amount paid: $130.65 lash install + $20.00 tip, paid by debit card ending in ***** Booked appointment for installation of eyelash extensions. During install, technician glued multiple cluster of eyelashes to my right eyelid. Contacted owner explaining problem once I saw at home. We agreed to meet on Saturday 4/26/25. When at work on Saturday 4/26/25, I saw she glued another set of clusters to my left eyelid.Texted owner again explaining Im asking for full refund as her technician now did the same issue with both of my eyes and I no longer have confidence in her salon to rectify. She threatened me detailing how I definitely do not know who she is, but good luck with reporting on her business. Only after using olive oil and q-tips for almost 1 hour straight, did the lash clusters finally separate themselves from my eyelid. Im aware that BBB-NY may not be able to help me with financial compensation but Im imploring that this business be investigated.Her businesss Yelp paints a reoccurring theme when it comes to how she chooses to handle customers that have issues with the services her salon rendered Im attaching screenshots and videos of the like, especially the text interactions. As a consumer, its disgusting to see how business owners will treat paying clients who are willing to work with them because of their bad work But whats more horrendous is that they are allowed by the State of NY to operate and continue making money in the fashion they do. ** is a major business hub throughout the world and its sad that owners such as this are tainting the reputation NY has created for itself. Home of the brave, where you spend your money without guarantee of satisfaction or remedy if the business causes you personal damage. Please, I beg of you, investigate this business and the owners unethical business conduct. From one hard working person to another. Thank you for any help the BBB can provide. Have a good rest of your day.

Lash Out Bar is NOT a BBB Accredited Business.

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