We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Upstate Automotive Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

This profile includes reviews for Upstate Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Upstate Automotive Group has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Andrew M

      Date: 12/04/2024

      Worst ever customer service! ! ! That comes before being told by the secretary telling me she knows where I live. When I had a dispute about pay8ng for a software update. I didn't change what was there. **** made the software wrong. Not my deal. If I sold you a balloon, but it didn't hold air, how is that your fault?
      I was told they would take it off my my bill, but it would cost tech#**. So I grabbed a Christmas card for tech#** and put in a tip to cover his lost wages. Went back to pay my new bill. Which I did. Just want to see Tech #** to get his card. Either owner or manager at the time got uncomfortably to my face and asked me to do something. He wanted a fight when he had guys behind him. Literally was inches away from my face. So to try to calm things down I paid my new bill. Wanted my card to go to the tech. They refused. I told them it is just a card for the holidays. Still refused and got the cops involved. Now I am not allowed there because someone wanting to give a card to a mechanic. Tech#** you will get your card. I will figure out how. Forget them. That was my experience with them. Threatening a fight and cops over a card to a mechanic. Worst place I have ever heard of. About to send pizza and wings to the shop in Tech#** name. Which I don't have. This will take work, but that jerk wanted to fight me over a card to a fellow employee should learn to be kind.
      What does he do if someone sends flowers? Just smash them?

    • Amanda D

      Date: 09/26/2023

      Amanda D

      Date: 09/26/2023

      They have the ability to get you into a vehicle but be aware of the condition. They financed me a 2014 **** with a ton of repairs needed,

      Upstate Automotive Group

      Date: 10/05/2023

      We are sorry for the issues ****** is having with her ****. She purchased an extended service contract through us at the time of her **** purchase. She recently asked for the contract to be canceled as she purchased another one elsewhere and we refunded the money that was owed to her on her original contract. We also have the ****** signed by her showing that she was aware that the vehicle had been in an accident along with all service records available to us.

      Amanda D

      Date: 10/05/2023

      There are no detailed papers regarding that accident causing damage

    Upstate Automotive Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.