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Business Profile

Publications

Auburn Publishing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************* continues to send me emails to apply for their specoial rates of 3 months for $1. I applied, yet I was charged $1 a day for 4 days. when i complained i received the following email from Tom S****, regional director
    "Back in September, 2023, email below, I requested do not sign up and you did anyway. We are cancelling your account. Get your refund back from ****** we are not doing business with you. I have told you many times. Please do not sign up. Your account has been terminated.



    Thank you



    Tom S****

    Regional Director

    cell ###-###-####

    ***.*************
    I beleive this man has a personal vendetta against me. He allows me to subscribe, overcharges me, then refuses to refund my $4 after cancelling my account. He tells me to collect the money from ******. I want my $4 from *** and want this man to send sening me promo applications, only to cancel my subscription.

    Business Response

    Date: 05/01/2024

    Mr. ********* has filed multiple complaints with the BBB regarding the same issue. Mr. ********* has been asked and told to NOT signup and that due to his past actions he will not receive a refund from *** ***********. The last time *** refunded him, he had the payment reversed costing *** $10.99.   We have no vendetta against him. His repeated signup/refund cycle is a drain on company resources. In his last email to us he used the F word. As a result of his behavior, he has been removed from our email system.   Danelle K***** Manager, Legal Services

    Customer Answer

    Date: 05/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Mr S**** is a liar. EVERYDAY I RECEIVE AN EMAIL FROM THE ******* ASKING ME TO SUBSCRIBE. I forwarded the last one to ***************************"I receved another email just this morning. How am I contiually receiveng emials if Mr S**** states that they do not eamiul me? Here is a copy and paste of todays email*************************************************************************They send me an email daily, when I subscribe THEY RIP ME OFF !  Obviosly this proves Mr S**** is a lair. I have been receiving emails like this daily for 4 months !!!!

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,
    ***** *********

Auburn Publishing is NOT a BBB Accredited Business.

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