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Business Profile

Convenience Store

Quicklee's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Quicklee's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Quicklee's has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Quicklee's

      2697 Lakeville Rd Avon, NY 14414

    • Quicklee's

      1950 Monroe Avenue Rochester, NY 14618

    • Quicklee's

      375 Kenneth Dr Rochester, NY 14623

    • Quicklee's

      2175 Penfield Rd Penfield, NY 14526

    • Quicklee's

      4310 Lakeville Rd Geneseo, NY 14454

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opted for an unlimited car wash plan with the manager of Quicklee's on Holt Road in Webster, NY (name is Cody) in September, 2024. Initially, my sticker did not work, so it was replaced (twice). However, in December of 2024 I attempted to utilize the car wash 3 times and all three times it was out of order/inoperable. On approximately December 22nd, I removed the sticker/bar code from my vehicle and filled out a cancellation form for the unlimited car wash plan. I was told that it would be canceled and the manager (Cody) would call me to confirm cancellation, which he did not do. On January 2nd, 2025 my bank account was charged $23.99 for the car wash which was obviously not canceled, nor did I receive any cancellation confirmation. I would like to receive a confirmation of my cancellation in addition to a refund of $47.98 for the months of December and January when the car wash was not operable nor available to me.

      Customer Answer

      Date: 01/23/2025

      Hello I received a message from BBB that they had not received a response from Quicklee's (the company that I submitted the complaint about); however the company's representative contacted me directly via email and the issue was resolved to my satisfaction.  Therefore, I am comfortable closing this complaint and I sincerely appreciate the efforts on the part of the Better Business Bureau.  Thank you so much and have a great day.

      ***** *********

    Quicklee's is NOT a BBB Accredited Business.

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