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Business Profile

Auto Repairs

786 Motorwerks Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My cars engine began knocking on November 11, 2024, with no dashboard warning lights. Advised to replace the engine, I brought it to the shop on December 13. The cost was estimated at $4,000, with completion expected by months end. Leaving a $2,000 deposit, I traveled abroad. Upon returning on January 3, 2025, the car was unfinished. On January 22, 2025, I was told a new clutch was necessary, delaying completion. After researching, I selected a clutch, which the mechanic agreed to order. Weeks later, I discovered it had not been ordered.Numerous delays followed: lack of shop heat, prioritization of other vehicles, awaiting an oil pump, and medical emergencies. By March 7, 2025, I was informed that only engine installation and test-driving remained. However, on March 17, 2025, the mechanic admitted the engine was incorrect and opted to rebuild the original, increasing costs. Finally, on April 15, 2025, I was told the car was ready for pickup.On April 16, 2025, I retrieved my car after 123 days. The remaining balance was $3,400, which I planned to pay on Friday. Before my test drive, the mechanic noted that prior dashboard lights persisted, the inspection was incomplete due to a plenum spacer, and the aluminum under shroud was missing. The odometer reflected three additional miles since December. After driving about 50 miles, the check engine light activated, showing code ****** The mechanic promised to investigate this on Friday.The next day, my regular mechanic uncovered several issues: reused coil packs, loose screws, cracked belts, missing intake pieces, and glued-together components. Using a borescope, he found no evidence of new pistons or cylinder head machining. Some cylinders had leaking valve guide seals, contradicting the invoice, which claimed new pistons, rods, crankshaft, timing accessories, clutch assembly, spark plugs, ignition coils, and more. Additional discrepancies included unperformed machining and damaged parts that were supposedly replaced.

786 Motorwerks Corp. is NOT a BBB Accredited Business.

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