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Business Profile

Pest Control Services

Rest Easy Pest Control LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Rest Easy Pest Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rest Easy Pest Control LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/24/2024 rest easy pest control charged me $353.84 to remove bees from my house. This is also the date they provided the so called service. The technician came over. Sprayed the bees with some liquid and said "that should be good". The bees never went away and we called rest easy pest control back and they said it would be $100 for them to come back. The technician was here for maybe ten minutes. Rushed service. Very unhelpful. I've tried disputing the credit card charge and the company has stated I am having buyers remorse and saying I never called them to make another appointment. I did call and they just wanted to charge more money. They are stating that bees are nature and that they can treat the problem but they cannot stop them from coming back.

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We've used this company for general pest control for about 5 years for a rate of $65 per month. Last year (July 1, 2022), they sold a mosquito repellant service for an additional $85 per month for a one-year contract. There was an initial equipment fee of $1300 and an installation fee of $550. After the initial installation, they are supposed to come once a month to service and refill the mosquito repellant. Last summer, it was very hard to contact them to schedule this service, and we were only able to get them to come out every 6 to 8 weeks instead of the promised 4 weeks. This year we've been unable to get them to come out at all. We've spent the last 2 weeks trying to contact them to schedule this maintenance. Every time we call, they say they'll call back or put us on hold indefinitely. We finally called and asked to cancel the service, at which point they hung up the phone on us and charged our account. They then sent an email saying we had to return the equipment we purchased through them. However, nowhere in the contract does it state that the equipment was a lease. It was made clear to us that we were purchasing the equipment, and they were installing and servicing it. Since receiving the email, we've tried repeatedly to call them and left messages to no response. We contacted the bank and requested they block the payment, but the request was denied. We want these monthly charges to end as they refuse to provide the services promised. Also want to note, Rest Easy Pest Control LLC is listed under several different addresses:******************************************** ***************************************************************************************************************** ************************************

      Customer Answer

      Date: 05/08/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Rest Easy Pest Control LLC has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ****** *********

    Rest Easy Pest Control LLC is NOT a BBB Accredited Business.

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