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Business Profile

Smoking Products

NY Vape Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smoking Products.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product by mistake and requested to cancel and refund. The product cost $99.99 and the item was shipped back in the original packaging using the shipping information provided by the company. I was told a refund was issued. They only refunded me $10.99 and I have not received any communication since.

    Business Response

    Date: 03/19/2024

    Hello,

    We have resolved this issue. The customer was supposed to get a full refund for $99.99, but customer service representative made a mistake and only issued a refund for $10.90. The customer reached out about this and we issued the rest of the refund of $89.09. I included a screenshot of those transactions. The customer is also aware of this and happy. I also included a screenshot of that conversation. Please let me know if anything else is needed.

    Thanks

    Customer Answer

    Date: 03/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the wrong item and requested refund instructions on 8 separate emails in the past two weeks, none of which have been responded to. They continue to send promotional emails. They dont have a phone number that I can find. I suspect they may be involved in fraudulent business practices. This is the first time in my life after 25 years of shopping, both online and in a store I have had this experience. I feel like the only possible outcome is me not getting a refund despite the return policy advertised on their website. I only have 30 days to return my item and only have two weeks left to return my item and get a refund.

  • Initial Complaint

    Date:09/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/20/22 I paid NYVape.com $16.99 for a double pack of Wax Cartridges 510 thread. The package I received from them only contained one wax cartridge. I have attempted to contact them twice, on their site, to no avail. My Order #: *****.

    Customer Answer

    Date: 10/12/2022

    Better Business Bureau:

    At this time, I have not been contacted by NY Vape Shop regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an herb vaporizer and used it twice before the control panel fell off. I emailed NY Vape Shop on 9/10/2022 and 9/12/2022 but have yet to receive a response. I'd like to be refunded in full for this broken device.Titan 2 dry herb vaporizer Please disregard the free gift. They failed to send that also.SKU: Titan-2-vape-kit-Kit Only Vape Kit Options 1 $49.99 FREE Gift from ***************** SKU: Free-Gift-RuffHouse

    Customer Answer

    Date: 10/09/2022

    Better Business Bureau:

    At this time, I have not been contacted by NY Vape Shop regarding complaint ID ********.

    Sincerely,

    ******************************************

  • Initial Complaint

    Date:08/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 14th, 2022, I placed an order at******************* n. In the amount of $269.91. I then got a text, asking if I had placed the order, and then I sent a payment through Zelle. The order is still showing as On Hold. *** tried to reach out to the number that sent the text, the email I sent the money to, and the company itself numerous times. Theres never anyone available to help on their help chat section, and Ive had no response from the email address they provided for costumer service. Most reviews about this company say that the person never received this order as well. This website needs to be removed so people stop losing their money.

NY Vape Shop is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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