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Business Profile

Roofing Contractors

EP Home Essentials

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Roofing installed my new roof, 11/2022. I noticed a gab between the chimney flashing and the roof. I asked them to come take a look at this as I am under warranty and it appears it may have not been installed properly.

    **** refused, after looking at a picture I sent via email. I requested they actually come to the house to assess and they refused. I hired ******* **** to assess my roof and I sent the assessment via email to ****, also requesting reimbursement for the $150 I paid to ******* ****.

    I received an email back that stated but only were they not reimbursing me, but Ashley was hit my contact at **** and they were spending their time on real customers and someone who contacted them 12 times. I requested that Elijah, owner, contact me. I had requested Elijah contact me numerous times. I sent additional pictures ******* **** sent which indicated that the flashing was not secured.

    I have a warranty and the roof is under one year old. The fact that **** has stopped communication with me, said I wasn’t a real customer and they refused to come to my house, is beyond unacceptable. The owner has not reached out and now I am wondering how to fix the flashing when this company who warranties the roof, won’t address this issue.

    Customer Answer

    Date: 09/25/2023

    Hi,

    The business I am making the complaint against is the business that I paid, per my transaction receipt. This business also operates under **** Roofing. I am unsure how all of this works, so I made the complaint regarding the entity that I paid. 

    I do not know why there are two names, but it looks like one is the parent company, unsure. 

    thank you,

    marni

EP Home Essentials is NOT a BBB Accredited Business.

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