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Business Profile

Paving Contractors

BDB Paving and General Contracting, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this business to clear out a part of my backyard and lay a concrete patio. In the process their trucks cracked and damaged my blacktop driveway. They have not responded to my email requesting a resolution to this problem. Ironically they advertise themselves as a paving company yet their trucks ruined my blacktop driveway. I did sign a contract with them but nothing in the contract addresses damage that they might do to my property.

    Business Response

    Date: 10/25/2022

    Our project estimator was on site when the job started. He noticed the driveway was older and not very sturdy. He explained to the customer that once concrete trucks go in her driveway, and the other machines used would damage her driveway. She agreed and even had us remove a section that was in rough shape. He also explained that we are not responsible for damage to the driveway and she has to opportunity to stop operations then, but told him she understood. Months later, she called to complain about the damage to her driveway. Our estimator again spoke to her and recalled the conversation they had. The next day, she fed a complaint and we made contact with her. We offered to seal and hot crack fill her driveway for free. We have been responsive to her every call and email. When you have construction done in your backyard, damage can happen to your driveway especially if it’s not in good shape to begin with. 

  • Initial Complaint

    Date:08/08/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a signed contract to pave a driveway for a fixed amount. On 4 Aug 2020, B.D.B. paving and sealcoating started the job, but did not finish and left the job without paving the driveway. Before they left on 4 Aug, they said I needed to pay 40% of the contract price and they would return to finish the job. On 8 Aug, I called to find out when they would return, and was informed they will not return until I pay an additional “mobilization fee” of $1200 on top of the contract price.

    Business Response

    Date: 08/15/2022

    BBB spoke to Katie at the business and the following was relayed:

    We have scheduled the customer for September 8th and will move up if any openings arise.

     

BDB Paving and General Contracting, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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