Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company last summer to do a landscape job for our primary residence that included bed cleanup, mulching, trimming, edging, and some new planting of trees and shrubs. His name and number was given to me by my neighbor, and apparently he used to work for our previous landscape company.
  When I met with the owner for the estimate, I was initially put off as a first impression, including an overall unprofessional appearance, covered in concrete dust, oversized truck with large flag, no company logos on his clothing or vehicle, and he had cancelled our meeting for the estimate last minute more than once with a few different excuses. After we did a walk thru, he explained to me how he knew our property well from having worked for our previous company, how detail oriented he was with his trimming and edging and how he had done our neighbors property and overall it looked great. After a week or so, he texted me a picture of a hand written estimate and we agreed to move forward with the job. He asked me for half of the money up front to buy materials, etc. After he received the money, a few weeks had passed before we has seen anything. Once they got started things were looking ok. Some of the new trees that were planted were crooked, there was only 3 planted and two were still in baskets in the back of the lawn. There was a large mulch pile on our grass, there were a few beds that were half mulched and a bunch of bushes still needed trimmed and transplanted per our discussion and estimate. He told me that they would be finishing up in the next day or two and that he would appreciate it if I could pay him the remaining balance. I initially resisted and told him I would pay him when everything was done, He they asked again very nicely if I could pay him since he needed the money for personal reasons. I was agreeable trying to be a nice guy. After I paid him the remaining balance he never returned. I had to hire another company to finish the job.