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Business Profile

Data Communication Equipment

Trinstar Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Communication Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
       I was offered in writing a package for 2 years of **** TV Americans Top 120 programming for $74.99 per month with an additional 2 years locked in at that price by sales representative Chris B*** at Trinstar to switch frim ****** TV. I was instructed to sign the *** Network contract on a computer screen to have the equipment inst***ed and begin that TV service. I now find out the contract I signed and was sent to **** was only for 2 years of TV service. Representatives I spoke to at **** ***************) say they never had any 4 year contracts or 4 year price lock deals. Nothing past the 2 year time frame should have been offered or inferred by Trinstar. 

    Business Response

    Date: 03/14/2024

    Attached is the bill credit.  Resolved 

    Customer Answer

    Date: 03/17/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  *** ******

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from Andrew at Trinstar in Batavia NY and was conned into turning ******** service on. I was told by Andrew on 2/3/24 if I had any problems he would take care of it. Well I changed my mind and cancelled ******** within 24 hours I text Andrew as it was on a Saturday/Sunday. I thought all was good and 2/21/24 they charged my bank card $250. Talked to office manager that day and was told my $250 was being processed taking 3 to 5 days and ass now I have Not received my refund. Also no warning they would charge me for anything!

    Business Response

    Date: 02/29/2024

    We have refunded the customer the debit to her account , I will verify she has received the refund.

    Customer Answer

    Date: 03/01/2024

    I previously sent you attachments from the date Trinstar took my $250. (2/21/24 I believe) out of my account and screenshots from that date to yesterday 2/29/24 to show you that I had Not received a refund from them! As they replied on your message stating they had refunded the money and will verify the refund, well they couldn't verify it as they had not sent me the refund I couldn't find a place to write before I am sorry if I didn't come far enough to see this space to write it up. I resent the screenshots. So as of March 1,2024 they haven't refunded me the money!

Trinstar Communications is NOT a BBB Accredited Business.

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