We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mail Box Rental

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The man that works at this location is regularly rude and verbally abusive to myself and other customers. He always speaks in a very condecending manner to those looking for service and even witnessed him yell at / verbally abuse an elderly woman about the packaging for a parcel she was returning because it wasn't overwrapped despite the original label being affixed. I asked for his name on 7/8/2022 to file a complaint and he refused to tell me and ordered me to leave. It's truly unfortunate as this is not the level of customer support I would expect from a professional business.

    Business Response

    Date: 07/14/2022

    The customer *********** ****** had a package that needed to be sent out back to amazon that needed a return label printed. We charge 2 dollars for that service, Every UPS Store charges that price at the bare minimum. We have never been rude or verbally abusive to him or any of our customers. The customer asked why a piece of paper costs 2 dollars and I we told him it was because the contents of what is one the paper is what makes the price. He did not like the response we gave and verbally abused the other customers and our worker. 

    Customer Answer

    Date: 07/14/2022

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I would like to speak with the store manager and district manager with respect to the encounter both during this date and others where the employee referenced was verbally abusive and rude to myself and other customers to ensure he/she is aware of and addressing the issue to improve the experience for all of us.
    Regards,
    *********** ******




The UPS Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.