We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Main Street Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/23/2024 at 4:55 pm This is a Restaurants
    Advertised price of the special Tuesday night is reflected on a preprinted sign as you come in with that date 4/23/24. price says $28.00 Pasta & Vino Feature Special... ( dinner for two).. We order that feature.
    When the bill came it said $30.00 I called over the waitress and she said the price just changed and walked away. . I paid the bill ad left. Called the restaurant the next ay and asked for the owner (vic) or the manager. Manager got on the phone but would not give his name. I explained the situation and he said it states in the menu prices are subject to change. I pointed out that the sign at the entrance said no just thing and it had todays date 4/24/2024 and he stated it is in the menu. I pointed out If you walked in to ******* and it stated that prices are subject to price would that be expectable if the price changed was higher that the market counter price. He said no.

    I hope you get back to me on this because this is fraud after you speak to the owner How much has he been over charging customers from the published menu price. Might be thousands yearly in fraud.

    Business Response

    Date: 05/02/2024

    In response to the complaint :

    We regret the situation the customer complained about. We recently updated our menus. With the menu update the prices changed. The person that does our postings and special sheets was unaware, the special sheets were a template that is used weekly. No one caught this mistake. The issue was not meant to be deceiving. I have attached a copy of the new menu detail. The manager stated that he did give the customer his name immediately. He was also unaware of the changes. The statement that this could be thousands of dollars in overcharging would mean we sold way more of this item in the period of new pricing then we could ever possibly handle. We regret that it was not handled better by the waitstaff. It was a huge miscommunication and handling failure. We have strong community ties and pride ourselves on being trustworthy and fair. We also struggle with training and staff communication. We do not think that a miscommunication should affect our rating.

    Thank you for your consideration.

    I can get a copy of the invoice for the new menu if that would be helpful

    Melissa

    Customer Answer

    Date: 05/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
     My response  I pointed out one item from the advertisement at the door that was misleading.  On several other occasion I notice a different in pricing form the menu and the charged receipt.  My question is has the main menu been updated to reflected the other items on the menu if they where  updated , which is about 4 or 5 pages long or so.  example I recall the price of pizza was different  and the price of the antipasto.  but this was some time ago, but never brought it up at the time. I never brought up my observation  because I thought  about it on the way home.   I would like to have a conversation with the owner Vic.

    Regards,

    ******* *******

Main Street Pizza is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.