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Business Profile

Collections Agencies

Bath Credit Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Bath Credit Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bath Credit Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m not liable for this debt with Bath Credit Services, I do not have a contract with Bath Credit Services. They did not provide me with the original contract as requested.

      Customer Answer

      Date: 09/16/2024

      I do not have an original copy of the request as it was sent in the mail by letter to the address listed. They have repeatedly failed to answer my requests for the original documentation. This is on my credit ILLEGALLY.

      Business Response

      Date: 09/27/2024

      ***** **** has not reached out to our office in any capacity to talk to us about the issue. We cannot provide information when it is not asked for. Due to privacy issues we cannot publicly disclose ***** ****'s information online. We can say everything that he wants we do have he would just have to actually reach out to us.

    • Initial Complaint

      Date:04/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called to speak on a debit that was discharged through bankruptcy asked him if he could remove it as it was discharged. He stated no it wasn’t. I stated it was asked for a email he gave a fax number to fax to. Stated that he was going to have me arrested trying to use scare tactics. Called back left another message hasn’t called me back. Again harassment occurred and stated he was the business owner and I should go get a degree. Told him I’ve been doing collections for years and there are laws to fellow and he again said that’s a felony to say that. And I said no it’s not he hung up

      Business Response

      Date: 04/28/2023

      Sadly, this consumer has provided false information. At no point was he threatened, we did advise him since he was yelling and swearing to not contact our office in that manner or we would be contacting the police in reference to his harassment, he was told he was not welcome due to his behavior in contacting us and as he admitted he did anyway. The consumer is calling us in reference to a matter that has been closed since 11/22/21 and was reported closed to the major credit bureaus on 12/15/21. This matter has been discussed with the client that forwarded his information to us and we are all on the same page. In reference to any bankruptcy he filed, he would have an attorney that should be speaking with in regards to the matter as per policy all direct communication would cease and could continue with said attorney, he refused to provide that information to the owner. As far as a degree is concerned we again are unsure why the consumer has decided to provide false information.  All we can say is this matter is closed, and has been for over a year. We would be more than happy to speak with the consumers attorney to provide them any information we can, but will not tolerate any of our workers or the owner for that matter being verbally abused and threatened by a consumer. 

      Customer Answer

      Date: 05/01/2023

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 



      Regards, 

      **** **********

    Bath Credit Services is NOT a BBB Accredited Business.

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