Reviews

Review Details

• Review fromJane R.

  Date: 01/09/2025

  1 star

  Jane R.

  Date: 01/09/2025

  Presented a return with original receipt.
  Receipt clearly states 30 day return policy/ full refund with receipt. I requested a credit back to my card. I was told that even though I was within 30 day timeframe because it was a Christmas item it could not be returned. The manager.“Did me a favor” by giving me a 50% credit to be used in the store. I argued that it’s clearly a violation of their policy but she said not during Christmas. They only allow you to return items until December 31st. I think this is a blatant consumer ripoff. When I told her the item I was returning could be used year around. she said no it’s a Christmas item and “what was she supposed to do with it now“
  I think this company has shady practices, and if they’ve done it to me, they probably done it to countless others
  Thank you **** *

  Willy Nilly Trading Co., Inc.

  Date: 01/21/2025

  On 12/17/24, Customer made a Holiday Themed Purchase from our Christmas Store.
  
  On 1/8/25, Customer Returned an item (that was Non-Returnable since it was outside our Holiday Return Policy Date of December 24th).
  
  Our Holiday Return Policy was clearly stated, at her time of purchase, in our Christmas Store and at our Checkout Registers (see below for our Return Policy).
  
  As a courtsey, we did offer the Customer with a Store Credit (on a Store Gift Card) for her Non-Returnable Holiday item.
  
  Customer agreed to this on 1/8/25, as she did exchanged the Non-Returnable Holiday item for the Store Gift Card.
  
  
  Our Return Policy:
  
  You may return an item (some restrictions apply) within 30 days of Purchase for an Exchange or Willy Nilly Trading Gift Card.
  
  Holiday Themed Merchandise is Not Returnable after December 24th.
  
  Items sold at 50% or More are Final Sale Not Returnable.
  
  All Merchandise must be in Original Packaging with All Tags Attached.