Complaints

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• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 20th, 2024. The Long Island Titans is a travel baseball team billing itself as the premier travel team. They charge $3,500 for baseball plus uniforms which you must purchas e a bundle at $295. My son, ****, who is 15 turning 16, was put on a 16U team that is coached by *************************. The atmosphere was toxic and dangerous. My son made it clear to the coach he plays the Outfield. Despite that, the coach kept putting him at 3B where he could get hit by a line drive and get hurt. We had practices that were poorly run, at one practice, he had the kids throw the ball up in the air and hit themselves. My son almost got hit in the head as I witnessed the practice. He was never given a chance to play and for $3,500 he should be. He is extremely talented as last summer he batted .352, led the team in RBI's as well. I want a refund, I would settle for 90% since we attended 5 games, 1 in which he did not have a chance to hit.

  Business Response

  Date: 07/01/2024

  *********************** decided to have his son quit the team 7 games into the season. He missed 2 of the games and appeared in 4 of the 5 games he attended. Playing time was more than fair. **** had a batting average of 000 when he quit which means he did not get any hits at all. The description of practices is far fetched at best. The coach of the team has been with us for 5 years and has been well respected in the baseball community and has been exemplary in his efforts and performance. 
  *** **************** place on the team is still available to him and we would welcome him back. It was his decision to leave and quit the team. His sons playing opportunities were more than fair based on playing in 4 of the 5 games he attended.  There is no reasonable basis for him to come to the conclusions he has after such a short period of time. We have been in business for 22 years and have an outstanding reputation for being fair and forthright. We stand by our policies and feel *********************** has no grounds for his request. We have a signed agreement from ************************ of our rules and regulations that includes our policy of no refunds of credits.  He is aware of this signed document as well, as he has a copy also.
  Thank you for your time and consideration. 

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Totally false information.. My son, ****, go 5 at bats in the 4 four games he played, walked twice, had an RBI, which they fail to omit. In 5 games, he should be up at least 12 times.  I called and spoke to the owner *****************, twice, letting him know that 15 kids on a team is too many to receive playing time. *** didn't believe me when I tild him **** was up only 5 times in 5 games. One game, Father's **** the coach didn't play him. Note, we lost that game. The team's current record is 4-10, not competitive and 3 other kids quit the team. The enivronment is dangerous and toxic.  I have witnessed the coach speaking to himself, cursing to himself while on the sidelines before games start. My son, **** was a bit worried that the coach had some sort of mental illness. If the Titans are aware he has Tourette Syndrome, they should have informed the parents.  3 kids quit the team as well due to the situation. The coach created a dangerous atmosphere at practices, at one point having the kids run the bases without any space between them and one of the kids stepped on my son's shoe and he got hurt. The coach also had  all of the kids throw the ball in the air and swing the bats all at the same time which I witnessed and a ball just missed my son's head. The coach did not have the kids wear their batting helmets either. We paid $3,500 plus $300 for uniforms and we expected **** to play. If the Titans felt he wasn't good enough to play, they shouldn't have put him on the team. Accorsing to ****************************** was batting .000.  Why put him on the team ? The answer is to collect money. Note, last summer **** batted .352 for the Titans and was a leader in every category for offense and defense. 
  I am simply asking for a fair resolution to this matter.  We are also looking into legal action for putting my son, **** into a dangerous situation.  A refund of $3,000 would be acceptble. 

  
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