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Business Profile

Party Facilities

Vincent's Eat- Paint - Love Studio, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 tix for a class in which was cancelled the night before... they issued me a credit towards a future class because they don't offer refunds. I picked a new date/class to utilize my credits, and that class was also cancelled the night before on their behalf! Now this is two times they cancelled on me and due to my schedule it's hard to find another one that works for me, so I write and email requesting a refund. I mean its only fair since they cancelled on me, not once but TWICE and I tried rescheduling.After back and forth with the manager, I ask to speak with the manager to resolve this. The owner emails stating she will not issue a refund and will not come to a resolution with me.

    Business Response

    Date: 02/15/2024

    I am a small mom owned business with a policy in place which states that a minimum of 3 people are needed to hold a class. Each payment is considered a deposit paid in full towards a class. If 3 or more people are not sequestered the customer will be notified before and their deposit paid will be held for a future class. The credit never expire and can be used towards any class that is held. This policy is on our website under each class description and posted on our social media. ******* was aware of this and only became aggressive and hostile after the second class she wanted to join was canceled. We reached out when there was a class and she refused. As a very small business I can not control how many and when people register nor can I afford to pay an artist and supplies for just 2 people and this is why that policy is in place. I apologized to ******* for the inconvenience but she continued to get more and more hostile. We have been in business now for just under 5 years and we have not had an issues like this if anything people understand how expensive everything is and work to support small business like mine that are trying to compete with larger corporations. 

Vincent's Eat- Paint - Love Studio, LLC is NOT a BBB Accredited Business.

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