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Business Profile

Fire and Water Damage Restoration

Paul Davis Restoration of Metro New York

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for Paul Davis Restoration of Metro New York's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paul Davis Restoration of Metro New York has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My home had a puffback, my insurance company which is ******** stated **** Davis is their preferred vendor so they started the job for cleaning, removal of content to clean and bring back (2nd floor) and painting. The removal of the content was not cleaned and brought back dirty, dirty fans with soot were placed in boxes clearly market clean clothes, various items are missing or broken. PDR send someone to reclean however they only put the dirty items in my cabinets. Clean up of the 1st floor, broken lamp shade (has been replaced), broken display from another country, their clean shrunk my fathers ***** ***** wool pullover. In the basement comic book collection box was soaked in the basement from them cleaning. I brought this up to **** Davis, reps name ***********************. ***** either doesn't answer his cell (voice mail full) or negates what I am telling him. Also, the painting crew threw plaster dust on my lawn, shook off their paint bushes on my lawn, law mower cover, ***** grill cover, downspout and fence, painted my father dress shirt, scratched the wood floors when moving the furniture (1st floor), refrigerator doors don't close by their own since they were moved 1st and 2nd floors, tv stand door was broken, used my box fan to pull out the dust in a room they skim coated, still has plaster dust in the fan. Head of the painters thought I would bring a 102 man up a flight of stairs so they could paint, when I complained he continuously uses the Spanish word "****" in my presence. When putting down a rug my printer was dropped on the floor no longer works. I asked from the beginning that the frame of windows are discolored, still needs to be applied to ********. The only respect I have with the construction crew ********************* said he would cut a check for the damages and do something with the wooden floors, still waiting....Since I only have a certain amount of characters I have a list compiled along with picture's to provide if needed. I've attached some pictures.

      Customer Answer

      Date: 10/12/2022

      At this time, I have been contacted directly by Paul Davis Restoration of Metro New York regarding complaint ID ********, however my complaint has NOT been resolved because:

      PDR asked me for a list of missing, broken, missing pieces, complaints which I supplied on an excel spreadsheet on 9/29 along with pictures I shared from my ****** drive along with sending via WeTransfer. I have not heard back from them as of this date. 

       

       Sincerely,

      *********************

    Paul Davis Restoration of Metro New York is NOT a BBB Accredited Business.

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