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Business Profile

Compounding Pharmacy

Precision Compounding and Wellness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had a few issues with Precision Compounding Pharmacy over the years. The quality varies with the medicines they compound. A couple times I received burnt troches that in no way looked or tasted like they were safe for human consumption. Also, regardless of the prescribed strength, the troches always seem to vary in strength, sometimes a batch is very weak and sometimes the batch is very strong. The primary issue I'm currently experiencing, and have been experiencing for a while now, is delays. They are a pharmacy, providing important and necessary medication to patients and they are rarely reliable about making sure to fill and mail the prescription in any sort of reasonable amount of time. This last time my provider sent them a prescription on March 31st, 2025, after about a week of not hearing anything I contacted them and they said there was a delay but didn't know why and couldn't give me any more information. I started calling, emailing and texting daily, not hearing back from anyone then finally after about 2 weeks I get a tracking number but then they take days to even get it in the hands of **** This is not acceptable for a pharmacy who is handling people's important medications. It's supposed to be filled within a couple days then mailed and I should have it within a week, at most, of the provider sending it in. Precision has gotten so bad that the person answering the phone doesn't know the answer to anything or how to solve any issues or even find out what's going on, I have to send about a dozen emails and texts before anyone ever gets back to me, and always delays. I could get my rx in 2 weeks or a month, who knows, it just depends on when they decide to fill a prescription. They need to do something about this issue, it's not ok at all to make patients go days/weeks without their medications.

    Business Response

    Date: 04/15/2025

    *** *******, thank you for expressing your concerns here. Per HIPAA, we are not allowed to discuss your issue in a public forum. However, we would like to make sure your concern is addressed. Please email: ********************* with a copy of your complaint and we will reach out to you directly.

     

    Thanks!

    Precision Compounding Pharmacy

Precision Compounding and Wellness is NOT a BBB Accredited Business.

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