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Business Profile

Storage Units

The Self Storage Vault

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was renting a storage unit. I called the customer service line to give my notice of moving out. I was told I had until 2/28/25 by 5pm to vacate. I had the unit cleared out by 11am on 2/28/25. On 3/1 I was charged for another months rent. I have never been on automatic payments, but my card was on file from when I first rented. I tried calling the customer service line but now cannot get through. But when I text the manager he claims because I didnt give him 10days notice. I called the customer service line and gave my 10 days notice. He took my money for another month but I do not have access into the facility anymore as of 2/28.

    Business Response

    Date: 03/27/2025

    The basis of the complaint is that customer complied with her lease agreement by giving us ten days notice of her intent to move out.  This is a strict and well known policy of our facility and gives us time to find a new customer for the unit to be vacated.  As can be seen by the attached call center automated note system, this customer called on Feb. 20th, only eight days prior to the end of the month, being Feb 28th.  This created a legal obligation for her to pay the next month's rent.  

    This documentary evidence completely refutes her position.  

    Under the circumstances, we request that you make a finding which confirms the foregoing.

     

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