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Business Profile

Auto Repairs

For Kids Auto Repair & Towing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband's car was in an accident in January of 2023. Since then, the garage has not been transparent with what is happening and has been caught in several lies. As of today, May 23, 2023, the car is still not fixed.
    Attached is a detailed log of communication with the auto repair shop.

    Business Response

    Date: 06/05/2023

     we received the 2023 **** ****** in Jan, started ordering parts in Feb due to insurance and customer not sure if we were going to fix the car.  As this is a brand new car and as you also know how hard it may be to get many products ,  These parts had to come from Germany and are on back order, as explained to customer each week sometimes 2 times a week.  Knowing this is a business we do take new work in every day,  we do not stop working while waiting for parts,  then we loose money this is how we make a living.  We worked on the car as we can and as parts came in.  Also as taking a car completely apart new things that the adjustor missed as well are being  noticed and need fixing which also delays work progress,  We still have parts for this car on back order, while car is at *** ******** to be reprogramed as this is a 2023 all  electric car and *** ******** first one to work on.  We were going to have *** ******* finish the car off but they refused,  because it is an insurance job through us.  With that being said as of today 06/05/2023 the $500.00 check  that was written to us for the deductible for insurance was stopped by the owner of car.   We have kept in contact with insurance adjustor as he has been here multiple times taking pictures and checking progress as well.  The customer has been demanding and impatient, sneaky and recording against us knowing which itself is breaking the law. If we had known the job was going to be this difficult to  get parts we would have passed.  As noted before 1st generation electric car no extra parts were available and on back order.  This was out of our hands, its an inconvience to customer and us.  Car will be repaired and all debts are paid in full as soon as we can

     

For Kids Auto Repair & Towing LLC is NOT a BBB Accredited Business.

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