Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle directly with **************** in September 2021. In October 2021 I was directed by **************** to make my lease payments with Bethpage (Now Fourleaf). I made my lease payments on time through December 2024 and returned the vehicle on November 10, 2024 in prime condition. Between late January and Early February I was made aware that there is a remaining fee I need to pay. After multiple back and forth with Bethpage (Now Fourleaf). I was referred to an agreement that was not explained to me by the salesperson that **** is the administrator and I must pay a fee regardless of the return date or condition. I disputed this with **** in February and filed a complaint with **** in early March. Then to my shock, Bethpage now Fourleaf reported my account to collections in April which is a clear violation of ****. I disputed the matter with CULA as directed by (Bethpage) Fourleaf AND I never opened or signed any agreement accepting (Bethpage) Fourleaf as an account holder/payment administrator. They did not have the legal right to report an "account" to collections affecting my credit score. I paid them in good faith on time as directed by **************** and they unethically messed up my credit score. I filed a complaint with **** because they should be aware of this businesses bad business practices. Id never willingly do business with them after this nightmare.

  Business Response

  Date: 06/17/2025

  Dear **** ********
  Your correspondence to the Better Business Bureau (BBB) was received by FourLeaf Federal Credit Union (FourLeaf), and we appreciate the opportunity to review and address your concerns.
  Our records indicate that this matter was resolved amicably, and an amendment was submitted to the consumer reporting agencies (****) to remove any negative reporting associated with your lease end. This was also communicated to you in a letter dated May 23, 2025, mailed to your address on file.
  Please kindly note that while we have submitted this update electronically, the **** may take thirty (30) to sixty (60) days to reflect the amendment on your credit profile.
  We apologize for the inconvenience this has caused you and appreciate you bringing this matter to our attention.
  If you require further assistance, please contact us at ************ option **
  Sincerely,
  ******** ******
  ******** ******* ****** *****
  ******** ****** ********

  Customer Answer

  Date: 06/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The derogatory remarks are still present on my credit. However, I have received no updates in regards to an agreed upon amount or waiver for the lease end fee that i was made aware of in late January after turning my vehicle in on the week of November 14. As mentioned my vehicle was turned into **************** one month early. 
  
  They failed to inform me of the additional administrators when I initially signed. As you are aware my payments were on time each and every month for the lease term of 39 months. I paid $350 to detail the vehicle before turning it in. Had I known that I would still be charged a lease end fee I never would have spent that money to detail it. 

  
  

  **** *******
  
  
  
  
   
  

  Business Response

  Date: 07/07/2025

  Dear **** *******,
  
  We have received your correspondence to the Better Business Bureau (BBB), which weve reviewed and found to be the same, or substantially similar, to the complaint that we previously responded to from the ************************************ (CFPB), dated June 27, 2025, and mailed to the address we have on file.
  
  Thank you for being a valued FourLeaf member.
  
  Sincerely,
  
  
  ******** ******
  ******** ******* ****** *****
  ************** ********
  

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPLSH/FOURLF Amount:$40086 Date:4/24/2025 Acct#******* According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate.

  Business Response

  Date: 06/13/2025

  Dear ****** *******,
  Your correspondence to the Better Business Bureau (BBB) was received by FourLeaf Federal Credit Union (FourLeaf), and we appreciate the opportunity to review and address your concerns.
  Our records show that on April 19, 2025, you submitted an application for an unsecured loan. As part of that application, you provided supporting documentation, including a copy of your drivers license and your tax returns.
  Based on our review of the information provided at the time of application and the documentation on file, we have determined that the account is not fraudulent.
  If you have additional information that you believe was not considered in our review or have further questions, you can reach me at **************. I am available Monday through Friday, 9AM to 5PM, EST.
  Sincerely,
  ******** ******
  ******** ******* ****** *****
  ******** ****** ********

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPLSH/FOURLEAF Amount:$40000 Date:4/30/2025 Acct#******* Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate.

  Business Response

  Date: 06/13/2025

  Dear ***** *******,
  Your correspondence to the Better Business Bureau (BBB) was received by FourLeaf Federal Credit Union (FourLeaf), and we appreciate the opportunity to review and address your concerns.
  Our records show that on April 29, 2025, you submitted an application for an unsecured loan. As part of that application, you provided supporting documentation, including a copy of your drivers license and your tax returns.
  Based on our review of the information provided at the time of application and the documentation on file, we have determined that the account is not fraudulent.
  If you have additional information that you believe was not considered in our review or have further questions, you can reach me at **************. I am available Monday through Friday, 9AM to 5PM, EST.
  Sincerely,
  ******** ******
  ******** ******* ****** *****
  ******** ****** ********

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completely misleading people just to pull your credit and the under writer there job and is not doing anything but turning people down for unusual reasons. They use debt as a reason but the under writer does not listen when told the debt would be cleared with the loan. Are credit score was approved and was over the request. They are not helping people, they are trying to get as much interest as they can from people.

  Business Response

  Date: 06/13/2025

  Dear ******* ******,
  Your correspondence to the Better Business Bureau (BBB) was received by FourLeaf Federal Credit Union (FourLeaf), and we appreciate the opportunity to review and address your concerns.
  Our records indicate that you submitted a joint application for a Home Equity Line of Credit (HELOC) on May 15, 2025. FourLeaf, like many other lenders, implements and follows certain lending guidelines for all loan applications to mitigate certain risks and potential financial loss exposure. FourLeaf assessed each borrowers credit profile and decided not to extend credit at that time, as the application fell outside of our approval guidelines. This was listed on the Adverse Action letter sent to the address on file, dated May 15, 2025.
  I hope this information helps bring clarity to the situation.
  Sincerely,
  ******** ******
  ******** ******* ****** *****
  ******** ****** ********

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never credited my lost credit card I reported fraud charges and now they are billing me its not fair

  Business Response

  Date: 06/13/2025

  Dear ******* ******,
  
  I am writing to you in response to your written complaint to the Better Business Bureau (BBB), dated May 19, 2025, with respect to FourLeaf Federal Credit Union (FourLeaf).
  
  In your complaint, you stated that you are being billed for disputed fraudulent transactions.
  
  According to our records, you obtained a secured credit card with FourLeaf on February ******. Our records indicate that you submitted a fraud dispute claim via telephone on May 6, 2025. Although you were informed during this call that you did not need to make payment for any transactions in dispute, you elected to pay your statement balance in full on May 21, 2025.
  
  On June 1, 2025, we applied a provisional credit for all disputed transactions credit card account while our investigation is conducted. This was also communicated to you in a letter dated June 2, 2025. Our records indicate that on June ******, you provided additional documentation to support your claim.
  
  Please note that if any additional information is needed from you to continue the investigation, we will contact you via phone. Should you have any questions regarding this matter, please contact us via telephone at **************.
  
  Thank you for being a valued member of FourLeaf.
  
  Sincerely,
  
  **** *****
  ******** ******* ****** *****
  ****** ********* ****** **********

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a car through **** ended paid in full 8/24. was told i was done. NEVER received anything from ****. Started receiving calls from **** in 2/25 asking for my ss #. Doubting the validity of the call went directly to the bank spoke to a teller and manager confirming i had a Zero balance and was told smart to come in. 3/25 i received a derogatory **** on my credit report bring me down 200 points to an almost perfect credit score. I called the now NOT known NEW name four leaf that i had a disposition fee which i stated i was NEVER notified of no Collection notices ... nothing. Ive seen complaints and reviews that I am NOT the only one this has happened to. I paid the bill that i now knew was due. I want my credit score renewed and the derogatory re****s removed. I NEVER received any notice even that the bank was now a new name no multiple notices for back payment .. NOTHING.. I want know why this is allowed my bills were always paid in advance and in full why would i NOT pay a bill if i had been notified. i was told i was stuck in middle of mixup merger maybe? why should i be penalized for internal issues. I will stop at nothing less than restoring my credit score back to where i was previous this horrific mess.

  Business Response

  Date: 04/25/2025

  Dear ******** **********,
  
  Your correspondence to the Better Business Bureau (BBB) dated April 16, 2025, was received by FourLeaf Federal Credit Union (FourLeaf), formerly Bethpage Federal Credit Union, and we appreciate the opportunity to review and address your concerns.
  
  Upon review of your correspondence, our records indicate that we have come to an amicable resolution to this matter. This was also communicated to you in a letter dated April 22, 2025, and mailed to the address on file. 
  
  Sincerely,
  
  
  ********* ******
  ******** ******* ****** *****
  ****** ********* ****** **********
  

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  I put a complaint in with BBB back in April My credit score was destroyed due to imcompetance by Four leaf My bills are all up to date daily. My credit score was 830 and derogatory remarks brought me down to 630. I was NOT at fault and four leaf put the complaint and derogatory remarks. I was told they were removed and to give 30/60 days for my score to come back . I waited with no return in score. I would like to put another complaint for deformation of my score on something from era at four leaf. 
  i can Now NOT apply for a new car loan as they have destroyed me when i had Near perfect score. Please advise me what is going on and why my score has not reflected to clear my name . I will continue  to be available and need to know my next steps. I have NO outstanding bills other than a current lease with timely payments and credit cards that i continue to pay daily with zero balances.
  
  Thank you in advance 
  
  ******** **********
  **********
  
  

  Business Response

  Date: 06/18/2025

  Dear ******** ***********
  
  Your correspondence to the Better Business Bureau (“BBB”) dated June 12, 2025, was received by FourLeaf Federal Credit Union (“FourLeaf”), formerly known as Bethpage Federal Credit Union, and we appreciate the opportunity to review and address your concerns.
  
  Upon review of your correspondence, our records indicate that this matter has been resolved. This was also communicated to you in a letter dated June 12, 2025, and mailed to the address on file. 
  
  We sincerely apologize for the inconvenience this has caused you and appreciate you bringing this matter to our attention. If you need any further assistance regarding this matter, please contact us at ###-###-####, option **
  
  Sincerely,
  
  
  ********* ******
  ******** ******* ****** *****
  ****** ********* ****** **********

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a flood in my house, insurance paid out, the check was deposited in my act. **** is now holding it in escrow making it really difficult to pay for materials and to pay my contractor. This is causing major delays and causing a great deal of stress on top of an already stressful situation. My contractor will not continue without payment. I need to order appliances, granite, shower doors, toilet, sinks, trim for shower, faucets, sinks, mirrors. Some of these items take weeks to get, Id like to order them ASAP. I explained this to the person handling my act., its not sinking in. I need MY money.

  Business Response

  Date: 05/02/2025

  Dear ******* ****,
  
  I am writing to you in response to your written complaint to the Better Business Bureau (BBB), dated April 11, 2025, with respect to FourLeaf Federal Credit Union (FourLeaf).
  
  In your complaint, your request that FourLeaf release insurance proceeds that are held in escrow.
  
  We regret to hear that your home recently sustained damage due to a flood.According to our records, the majority of the insurance proceeds have already been released to you for repairs on your home. As previously discussed during a call with a FourLeaf representative, we will continue working with you to ensure that the remaining funds from your insurance claim are released in accordance with our standard process.
  
  I hope this information helps bring clarity to the situation.
  
  Sincerely,
  
  **** *****
  ******** ******* ****** *****
  ****** ********* ****** **********

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a delinquency and non-payment of the final closing bill on my Jeep Lease Loan (Acct *********** that I had through Bethpage FCU (currently FourLeaf). When I called FourLeaf today (and spoke to your representative ***) informed me that a bill was sent out August 12, 2024. INEVER received said bill at that time.Nor at any subsequent time did I receive asecond or potentially third notice bill that I would expect to have on a delinquency of such importance. If ONLY one letter was sent via **** that is a lot of trust inthe ******************I even called Bethpage during this time to make sure I was good on the remaining payments for the Jeep that I was receiving via post mail and to make sure that the loan had been satisfied. This was confirmed by the representative I spoke to. At that point nothing was mentioned about the final closing cost bill.Had I received a physical bill in the mail, like I had for the prior 36 monthly payments that I always paid on time, I would have surely paid the last and final bill. No attempt was ever made to inform me that the loan was past due and I also never had any indication online that it was past due.I requested and have since paid a final bill. As a loyal and diligent customer of ********************** and now Fourleaf, I think my payment history speaks for itself and I request your assistance in rectifying this issue with the CHARGE OFF status that is has massively affected my credit score. Mostly, I am looking for the negative impact to be removed from my credit score as I dont feel it is warranted and I was never given the opportunity to know a bill had not been paid before they charged it off. I cant pay a bill I dont know exsist.I received an email from FourLeaf on 4/8/24 stating they will not fix the credit report. Its clearly their fault for not following up.

  Business Response

  Date: 04/25/2025

  Dear ********* ********,
  
  Your correspondence to the Better Business Bureau (BBB) dated April 9, 2025, was received by FourLeaf Federal Credit Union (FourLeaf), formerly Bethpage Federal Credit Union, and we appreciate the opportunity to review and address your concerns.
  
  Upon review of your correspondence, our records indicate that we have come to an amicable resolution to this matter. This was also communicated to you in a letter dated April 22, 2025, and mailed to the address on file. 
  
  Sincerely,
  
  
  ********* ******
  FourLeaf Federal Credit Union
  Member Advocate, Member Experience

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ********
  
  
  
   
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  +I was approved for a auto loan for the balance of my truck lease end for $14,024 @ 6.68% for 60 months subject to conditions listed , which i was told everything was ok and I had 60 days from 2/07/25 to close on the loan. I was denied because someone discovered it was a commercial vehicle after financing it for 4 years in a lease from credit union leasing of America. I was informed of this on 3/17/25 the day I called to close on the loan. On 3/25/25 I received a notification from Experian stating reasons contrary to the truth, which now is hurting my credit score. They wanted me to drive 5hrs round trip to deposit $5 in savings account and they would give me application for a business loan and then drive 5hrs back and hand in the application for evaluation. In the meantime I extended the lease for 5mos.with payments to (Bethpage) ,now known as Fourleaf Federal Credit Union.

  Business Response

  Date: 04/18/2025

  Dear ******* ****,
  
  Your correspondence to the Better Business Bureau (BBB) dated March 27, 2025, was received by FourLeaf Federal Credit Union (FourLeaf), formerly known as Bethpage Federal Credit Union. We appreciate the opportunity to review and address your concerns.
  
  Our records indicate that an application for a lease buy out was submitted by you via telephone on February 7, 2025. As previously communicated in our letter dated March 11, 2025, which was mailed to the address on file, we were unable to proceed. The type of collateral was not sufficient as the vehicle was registered as a commercial vehicle.
  
  As you did not want to proceed with a commercial loan, we have elected to remove the credit inquiry associated with your application. Please kindly note that it may take up to forty-five (45) days for this update to be reflected by the credit reporting agencies.
  
  Thank you for being a valued FourLeaf member.
  
  Sincerely,
  
  
  ********* ******
  ******** ******* ****** *****
  ****** ********* ****** **********
  
  

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FourLeaf Credit Union has held funds for a week in my savings account that were taken from the other bank on the day of the transfer. After talking to FourLeaf everyday, and being switched to 3 people each on each call, there is still no resolution to release the funds. The transfer was guided by a chat as FourLeaf does not provide an account to transfer to other than a loan. ******* only stepped up assistance when I mentioned the BBB.

  Business Response

  Date: 04/18/2025

  Dear ***** ********,
  
  I am writing to you in response to your written complaint to the Better Business Bureau (BBB), dated March 25, 2025, with respect to FourLeaf Federal Credit Union (FourLeaf).
  
  In your complaint, your request that FourLeaf release funds held in your savings account.
  
  According to our records, you initiated a transfer from an external bank account to your ********************** Unsecured Line of Credit on March 21, 2025. At your request, these funds have since been transferred to your savings account and are fully available for your use. As such, we believe this matter has been resolved.
  
  We acknowledge that during an interaction with a FourLeaf representative, you were provided with inaccurate information. We apologize for any inconvenience that this has caused and have brought this to the attention of the appropriate management teams for coaching purposes.
  
  I hope this information brings clarity to the situation.
  
  
  Sincerely,
  
  **** *****
  ******** ******* ****** *****
  ****** ********* ****** **********