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Business Profile

New Auto Parts

AutoZone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was 6/18/2022. The purchase price for the battery on 6/18/2022 was $168.89. I had purchased a battery some time ago for my **** ***** Civic LX that had a 3-year/36-month warranty, but the battery died. I had the battery checked and they said it had to be replaced but it would be for no charge because the warranty was still good. When they put my information into their computer, they said that I had to pay for the battery, and they charged my **** credit card for the purchase. When they went to install the battery into my car it didn't fit because they had placed the wrong information into their computer. They took the wrong battery back and went into their computer again with the correct information, this time they said that the battery I needed was still under warranty and that I would not be charged for the battery. I told them that they had incorrectly charged my card for the wrong battery and to make sure that the charge was taken off my credit card account. They told my not worry, that their computer would take the charge off automatically. When I received my credit card bill Autozone still charged me for the wrong battery that I was never supposed to pay for in the first place. I went to the store to resolve the issue, but they told I had to report it to their customer service department which I did but I have not heard back from them, and I have been given the run around. There were two separate transactions, 1. receipt # ******, store trans. # ****** & store # ****. 2. receipt # ******, store trans. # ****** & store # ****. They charged my **** credit card with the last for digits of ****. Could you please help me get my money back, anything that you can do will be greatly appreciated. Thanks, *********************

    Customer Answer

    Date: 09/09/2022

    Better Business Bureau:

    At this time, I have not been contacted by AutoZone regarding complaint ID ********.

    Sincerely,

    *********************

AutoZone is NOT a BBB Accredited Business.

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