Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Aug 2022, we contracted with Parlor City Drywall and Painting for two projects, enclosing our patio and replacing our wooden deck with ****. The contract we signed stated the work would be completed by 10/14/2022. After numerous excuses and delays, the project was completed in Aug 2023. When the deck was originally put down in Nov 2022, they failed to incorporate additional support which resulted in a "bouncy" feeling when walked on. I contacted the owner, he came and agreed that the deck needed more support. The deck was then pulled up in Feb 2023 with original deck support exposed, support was added late March 2023, at an additional cost of $895.00 and then laid back down. Over the winter of 2023-2024 a couple of boards buckled and then another popped up completely. We now have four or five more boards starting to buckle. On 4/16/23, I texted the owner about the problem. He said he would come by the next day, he didn't. On 5/15/23, he showed up and told me that because of the heat and his instructions to his crew to but the boards close together, that the boards swelled causing the buckling. He said they would take off the buckled pieces and replace with new. Since then, there have been, sometimes weekly, calls and texts to find out when this would be resolved. Last we talked on 8/29, he said someone would take care of it next week. It's 9/6 and nobody has made an appearance or contacted us as to why they have not showed. The decking needs to be taken up and replaced properly, not just the few buckled boards as I said previously, more areas are beginning to buckle and I do not want to continue along this piece-meal process. Had the deck been done correctly the first time, by using the suggested **** assembly system, we wouldn't be having this conversation. Because of Parlor City's inaction and because this has now become a safety issue(we have had several people trip on the buckled boards), we have reached out to other contractors for repair estimates.

• Initial Complaint

  Date:08/11/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with Parlor City Drywall and Painting, Inc. on November 1, 2023. Under Article 2. Time of Completion, Parlor City was scheduled to start work on or before December 18, 2023 with an anticipated completion date of January 18th, 2024. As per the terms of the contract, I paid Parlor City $9,401.03 in advance to buy the necessary materials and mobilize a team. I had let Parlor City know that my house would be inaccessible by early June 2024, as my daughter would be home for summer break, and minimal work had been completed by that time. The cost of those completed projects totaling $3,507 as itemized below:
  -Roof Repair: Cost $1022
  -Stairwell Painting & Light Replacement: Cost $725
  -Purchase & Install Baseboard – 50% completed: Prorated Cost $785
  -Interior door casing install & paint: Cost: $975
  Work has ceased and all remaining projects in the scope of work and change orders were either not started or left in demolition / worse state than before Parlor City started working in my home. I am now demanding a refund in the amount of $5,894.03 since I have not received services in exchange for those funds.
  
  I sent a letter to Parlor City requesting this refund and requested a response or I'd be forced to take legal action. Parlor City did not respond within the 2 week timeframe and I gave an additional 30 days with hopes of hearing back but did not.

  Business Response

  Date: 08/15/2024

  Response taken by phone:  Due to medical issues, I was not able to fulfil the contract. I will be in contact with this customer to discuss our options. 

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I have no faith that the business owner will follow through with his promise of reaching out to me and making things right on his own. Especially given the fact I took the additionally step of creating and sending a certified letter (which was confirmed received on July 5th, 2024 by the business) and I was never contacted.

  Please find attached email thread from back in March 2024 where I had already experienced an over abundance of excuses as to why the work wasn't getting done. 

  The business owner may have medical issues and surely uses that excuse while still conducting new business..  but I am a single mother that he stole hard earned money from. The worst part is -  he knows this!
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

     Original contract signed June 19. 2023. Start date of August 14, 2023 complete no later Sept 18, 2023. After numerous contacts & phone calls with promises of many 2 week start dates, the last being May 3 of this year.  Work was once again to start in 2 weeks. As of this date June 11, 2024 have not seen or heard from anyone.  House & garage powerwashed on Sept 2023. Left them exposed to winter elements & caused more damage that needs extra intensive repairs. This has been going on since June 2023. Sent email 6/11/2024 requesting our down payment back for unfilled contract.

  Business Response

  Date: 08/15/2024

  Response taken by phone:  Due to medical issues, I was not able to fulfil the contract. I will be in contact with the consumer to refund her deposit.

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This has been going on since August of 2023.  I accept this resolution but if I don't get the total refund of $5300, plus interest from the escrow account, by August 23, 2024, I will contact my attorney.
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 08/23/2024

  Response taken by phone:  We have not from him and have not received our down payment back me so we will be contacting our lawyer.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed April 12, 2023
  We have paid company $22,453.00 to date for the following:
  Porch rebuild, gutters (installed incorrectly), cement pad and sidewalk never started, interior work (flooring, painting kitchen remodel)
  This work was supposed to be done by the beginning of June, with change orders submitted it should have been done by End of July August at the latest.
  The nature of our dispute is the contractor is very sparadic in showing up to work and usually only when a call was placed to complain, I have called, texted and emailed requesting the work be completed and corrected.
  The major issue is that there have been 2 Stop Work Orders placed by Code Enforcement as the contractor did not have anything inspected. We called Code Enforcement because of concerns with the workmanship and the fact that they did not comply with the Permit requirements.
  The owner has not resolved the Code issues and to date has not contacted Code Enforcement regarding the last email sent to them on 2/29/24 and there are several items unfinished and that need to be redone.
  He attempted to resolve the first Stop Work Order, however he did not have the work inspected hence the second Stop Work Order was placed.
  No one has been here to do any work on the inside carpentry work since 2/9/24 .
  We sent several emails informing contractor that we can no longer work with them and requesting a refund of $8443.00 for the porch and cement sidewalk not done.
  We sent an email on 4/3/24 requesting resolution by April 12, 2024
  
  I can provide numerous emails, text messages and pictures if necessary

  Business Response

  Date: 08/15/2024

  Response taken by phone:  Due to medical issues, I was not able to fulfil the contract.  We are currently in accord with mediation on this.

  Customer Answer

  Date: 08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear I do not accept the response by Parlor City.   Do not close this complaint.   We estimate he owes us over $8000 due to Non Compliance to Code We Stopped Parlor City from doing any further work at our house due to the Non compliance and several other reasons. We have had to tear down what Parlor City did and have it rebuilt at our expense over $13000 more. 

  Regards,

  ******** ******