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Business Profile

Handyman

Ace Handyman Services Southern Tier
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/17/23, owner of Ace Handyman Service Nate C***** e-mailed my husband and I, and stated he would refund our $800 and reimburse us $900 for the amount we paid another company to fix Ace's faulty sump pump installation. Total amount Nate agreed to pay us is $1700. I've attached the e-mails exchanged. The last time we heard from Nate was 4/17/23, when he reiterated that he would be sending us a check, but it was a busy time of year and we needed to be patient. We followed up by twice calling Nate, once in May and another time in June. We were told by the person answering the phone that he wasn't available. We left him a message to please call us back, and he didn't either time. It's obvious that he's avoiding us and we feel he has no intention of making good on his word.

    Business Response

    Date: 08/07/2023

    I have sent out the refund check by certified mail. I will be in contact with the customer directly also to provide them with the tracking information for the check so they can be watching for it.

     

    NATE C*****

    Owner

    Ace Handyman Services Southern Tier

    Office:###-###-####

    Customer Answer

    Date: 08/11/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me,

    other than the fact that it took the business 5 months to resolve it. 



    Regards,


    **** *******








Ace Handyman Services Southern Tier is BBB Accredited.

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