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Business Profile

Hemp Products

Bearly Legal Hemp Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hemp Products.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/24/25 order number ******* showed as shipped. It's said unknown error for several days now. Said it was delayed and processing exemptions. $60.98. No response to messages or emails

    Customer Answer

    Date: 02/18/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The issue had been solved 

    Regards, 

    ***** ******

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a HEMP order through Bearly legal Hemp x2 ***** ***** $56.52. Order#******* delivered Monday 1/29/24.
    Upon opening said package I noticed x2 ********** *** NOT WHAT I ORDERED****
    I immediately emailed them Monday, in hopes to have a response today Tuesday 1/30/24. Welp, no email response. So I have now called them 4 times and told by the automated lady that I was unable to speak to CS and to leave a message. Its now 2:49pm NJ time. No response still.
    This is my 2nd time buying from them. Not a good look when a customer can't get what they paid for and their lack of customer service.
    To already have a whole "F" grade is sad. I guess they like their "F" because its 2024 and your other complaint was a few years ago.
    I opened the package noticed it was wrong took a picture and put it back in the package like I found it. Ready to be returned. Took a video of myself showing the seal was not broken or tampered with just so there is no issues with my "EXCHANGE" for what I actually ordered.

    Business Response

    Date: 02/13/2024

    Hi! It looks like we already sent the correct product for replacement. 

Bearly Legal Hemp Company is NOT a BBB Accredited Business.

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