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Business Profile

Home Improvement

Bricks Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

This profile includes complaints for Bricks Home Improvements's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bricks Home Improvements has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Bricky ( Brick's Home Improvement ) a total of $7000.00. He did maybe $200.00 worth of work and never came back. He left tools in my garage and lumber on the lawn. I called him ( ************ ) on 4/5/2025 and left a message. He did not call back. I called again 4/6/2025 and left a message. He did not call back. I called again 4/7/2025 and his phone number had been changed, disconnected or was no longer in service. I called the NYS Troopers 4/24/2025, and an officer came to my house and I filed a "Report of Incident Verification". Incident # ************. The phone number you have on your web page is invalid. I spoke to a girl ( who I don't think she believed me ) when I told her the phone number was invalid. She said just a minute and called the phone number ( ************ ) and found out that I wasn't lying. The number is invalid. I want my $7000.00 BACK! ******* *****

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/26/22 signed contract to have roof replaced on garage and shed on my property. Gave Contractor $2000 and have not seen him since. We spoke on the phone twice-he has a different excuse each time why he can't come to do the job. I finally told him either get the job done or return my $2000. He said he would be at my house on 6/14/23 to do the job. Here I am a week later and he isn't returning phone messages. I need help from someone. My kids have even tried to intervene and he doesn't return messages left by them either. I am 88 years old and feel like he is taking advantage of me. Please help

      Business Response

      Date: 06/28/2023

      The business relayed the following to BBB via phone:  We have set up an appointment to go out and take care of everything for this customer.  We're scheduled to go out next week and get everything they need taken care of.  Thank you. 

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid to rebuild garage and repair house roof, work was not started until Spring 2022, only garage roof has been completed, garage is incomplete and missing walls on one side. Repeated payments have been taken totaling $14500. Repeated calls have been ignored and appointments have been missed.

    Bricks Home Improvements is NOT a BBB Accredited Business.

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