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Business Profile

Hotels

Holiday Inn Binghamton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was traveling for work and on the road to Binghamton, NY and using google maps I looked up hotels. I called the number from google maps for the Holiday Inn. I was booked a room checking in on 12/5/23 and checking out 12/7/23. When I checked out the hotel gave me my invoice for $259.34 which was charged to my credit card. When I got home I checked my credit card on 12/8/23 and found I was double charged both from Holiday Inn but also for $393.48 from "Holiday Inn Lodging.Support", which it seems is a separate service that the phone number from google maps gave me. I reported this to them with a copy of my double charge statement and requested a refund of $393.48. It's now 12/22/23 and via email on my support ticket (********) they keep telling me they're "looking into it" and have not issued a refund. This shouldn't take this long.

    Business Response

    Date: 12/29/2023

    Dear Becky,

    We sincerely apologize for this inconvenience. The room charges were paid to a third party reservation site 'Hotel beds' which was not noticed by the Front Desk Agent.

    Attached please find a credit for an amount of $259.34 to the Visa card ending with ****

    We will also share this refund with Mr **** *********** via email.

    Best regards,

    Aijaz Ali {AK}

    General Manager - Holiday inn Binghamton. NY 

    Customer Answer

    Date: 12/29/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** ***********








Holiday Inn Binghamton is NOT a BBB Accredited Business.

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