Complaints

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• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am / was a tenant of a house that has since been sold to morabitos gas corporation - I am still waiting for my sec dep to be returned and I have been ignored on every level of whom to speak with regarding this . No one has communicated with me or even provided me with any info as to who is responsible for returning this money to me - James morabito is the young man whom knows nothing of whats going on and has never pursued furthering our inquires about getting our sec back . **** ******** was the prior owner of this property and we know that since he was the owner and no longer is - that his hands are tied but has communicated with this James man as well to tell
  Him that he or company who are now the owners owe us back our sec deposit thro the new mortgage owners contract . We moved out 2plus weeks ago leaving the place nice and move in condition The home -
  Duplex has new rent signs in windows - so we know someone has been in there to inspect - keys were left and it’s ready for occupancy again - not ONE person has contacted us about the place since we left it . We have called this James morabito - he does not answer his phone nor is a voice mail box set up ( it’s full ) - the property address is ** ******** ****** ****** ** ***** . When the property sold - we were able to find another place to live as we were told thro rumor it was going to be torn down to expand parking lot for the gas station owned by them . Again - we are just seeking security deposit back - some kind of communication from them -
  Someone who knows anything about this property and the rights of getting our security back in a timely manor . It’s not right that a tenant has to be in the middle of a purchase agreement between the two parties - we find it very upsetting that as business people themselves - they have not ever reached out as the new owners of property and followed thro with any concerns we have had with return of our security . Thank you

  Business Response

  Date: 11/23/2022

  We
  are deeply sorry for your dissatisfaction with your experience with our
  company. We would like to note that there was communication between the tenant
  and James during this time. We even went as far as allowing you to keep your
  personal belongings on our property free of charge for a few weeks until 11/1.
  There was clear instruction from you during a phone call with James that when
  you left the keys on 10/30 that you would be providing a forwarding address
  then as well. Unfortunately we were not able to get to the property until the
  next day, and we are very appreciative the property was left in great
  condition. The accounting department sent out your security deposit on 11/3,
  which is in a very timely manner for any rental property. We received notice
  that the check had cleared our bank on 11/17. Unfortunately once it leaves our
  hands we cannot control how fast the USPS gets it to you. We appreciate your
  business, happy holidays!