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Business Profile

Pest Control Services

Burke Pest Control Owned By Terminix

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Burke Pest Control Owned By Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see

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Burke Pest Control Owned By Terminix has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/8/2024 Burke Pest Control, I believe bought by ******** insists that customers pay for a service before it is completed. I have termite stations on my property. Burke Pest Control sent me an invoice with no evidence that the stations have been checked and expects me to pay my yearly amount of $378. The receptionist admits that nobody has come out to check the stations and is putting pressure on me to pay for a service that shows no proof that it has been done. This is improper practice and deserves to be investigated. I will not pay the invoice until I see that the stations have been checked and which ones may need replacement. This has not yet been done, yet Burke Control insists on their money.

      Business Response

      Date: 07/08/2024

      Hello, the policy for the ********* Termite System was updated in 2023. We send out an invoice the month prior to the renewal period. Once that payment is received and processed we then schedule a technician to come out and complete the ********* Termite System inspection and upkeep. After the service is completed an inspection report will be sent out via the USPS. I understand service is requested prior to payment, that is not an option for this specific program.

      Customer Answer

      Date: 07/08/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It seems I have no choice but to accept it as the stations are already in the ground and I would pay a lot of money to start up with another company. One thing, last year the technician didn't have the proper equipment to find the stations. He said that the company intends to purchase more station detectors. I hope this is the case when you come to my property this year.. Regards, ******* **********

    Burke Pest Control Owned By Terminix is NOT a BBB Accredited Business.

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