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Business Profile

Property Management

Live in Bing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Live in Bing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Live in Bing has 2 locations, listed below.

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    • Live in Bing

      89 Court Street Suite 1 Binghamton, NY 13901

    • Live in Bing

      89 Court Street Suite 1 Binghamton, NY 13901

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NEOGENE LLC has defrauded me of my security deposit. After moving out, I have been constantly notifying them to return it to me. I received little to no response, and upon receiving a response, it was that I would be receiving $10. I have never received an itemized list of deductibles, ESPECIALLY NOT within 14 days of moving out. Under NYS law I believe that would be illegal. I also have documentation from them stating that our full account ledger would be amounted to "-800" or that they owe us $800. Please see attached documents for review. I have not lived at the property for three months. They told me I would receive a deposit, then two days ago I received an email that said I'd be receiving $10.

    • Initial Complaint

      Date:04/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lived at *** ********** ** *** * from July 2022 to June 2023. I vacated the property and did a walk through with Fred. I was told to email about getting the deposit returned and I did. I have tried to call numerous times for varies phone numbers with no success. My roommate **** ******* and I both want our deposits back. I am also being charged for utilities and fees after I have moved from the property

    • Initial Complaint

      Date:02/01/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been paying rent for my daughter to LiveInBing while she was attending SUNY Binghamton. They have not returned the security deposit when she moved out and continue to try to debit my checking account for rent each month. They have ignored emails and voicemails. This highly disreputable slumlord also goes by LiveInBing and Neogene LLC.

      Business Response

      Date: 02/15/2024

      Dear *** *** *** ******,

      We hope this message finds you well. We are writing to inform you that the tenant has vacated the property, and as a result, there will be no further charges posted to her account.

      We wanted to provide you with an update regarding the security deposit for the recently vacated property.

      Our accounting staff is currently working on processing the security deposit. Rest assured, we are diligently handling this matter to ensure it is resolved promptly and accurately.Thank you for your patience and understanding.

      Best,

      Support Team

      Customer Answer

      Date: 02/16/2024

      Better Business Bureau:
      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      I do not consider the matter resolved as the business does not reply to me and still hasn't sent back my $900 even though she moved out more a month and a half ago.

      Regards,
      ****** *******

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