Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I Was Driving My Car To Go Pick Up My Mother in Law , long story short The car got a flat tire after i dropped her off and instead of driving it on the rim , because their was no air left i decided to park it.. i was heading to work i was already running late so the quickest thought was to park it nearby on a curb, i went to work , when i got off i went to go change the spare tire and the car was Towed , No Key , No Anything So They Disconnected my battery , tweaked my gear box , And had some “Special Equipment “ applied on my car in order to get the wheels to move and placed on flatbed , I got to the business and the lady was very rude from the start , i just wanted to grab my things from the car and look at it . and i did such .. because they towed it and the bill came up to $986 that day and the car was literally 0.8 miles to the business . so the price was very outrageous.. i told them i couldnt afford that right now give me a couple days , 3 days went by , the bill came up to $1286 , i was willing to pay . but i got very frustrated once i seen my car LEAKING fluids . I have all my reports and recently got an oil change . we all know mechanic shops do checkups on leakages and things like that would be reported . i would even have puddles in my driveway NEVER had such prior to this incident.. im asking the lady is their any solution to this problem because whatever equitmemt was used , cause my metal pipe to leak and the oil pan has a gash as well with a very small crack thats causing leaking as well . i really just want to get something done to this unprofessional business because i shouldnt have to come out of pocket for something iknow i didnt cause . we all kno our cars and if there was any leak prior i would know . the price was outrageous to begin with . and im just askin for help please .. they didnt give me no report of it leaking before towing .. no documents or pictures

  Business Response

  Date: 10/24/2022

  We received the customer's complaint regarding this matter. Unfortunately, the customer from day one was looking for a discount and was extremely rude and vulgar when calling our offices regarding his vehicle that was towed per the request of the local police department. The vehicle was parked on the street with no insurance and was missing a front passenger tire and has passenger side damage. This vehicle was not even supposed to be being driven. The customer also signed a sheet acknowledging that he was not supposed to drive the vehicle once he paid and picked it up from our impound. However, we have him on camera driving this vehicle without plates and/or insurance from our impound lot. We towed this vehicle and charged the customer accordingly based on the time, equipment, and labor that was necessary to tow this vehicle that never should have been on the road to begin with. The customer is making false claims that we damaged his vehicle. The damage on his vehicle is a result of an accident that occurred almost a year ago and the customer has not done anything to fix the vehicle but continues to drive it on the road illegally without license plates or insurance. This customer is negligent and does not follow the laws or rules of the road and is a danger to anyone else operating their vehicle legally. 
  
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