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Business Profile

Tree Services

Nick's Outdoor Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an estimate from Nick from Nick's Outdoor Services to remove a small tree (1/2 hour), grind several stumps and roots, rototiller the lawn and, make it smooth and level (2 1/2-3 hours) so I could plant new grass. The estimate was $1450 which I accepted. When he had finished, I thought that the lawn was not smooth or level enough and his response to me was that when it rains, it would level and smooth on its own. Was I supposed to believe that, I thought, but did not challenge the statement since it sounded so unreal. I had to work on the lawn an additional 4 hours to get it smooth and level. When he requested payment, he said that would need to add tax ($116) to the estimate for a total of $1566. I said that I thought that the estimate was the cost of the job. He said that it is NY State requiring the tax not him. I asked him to write up a new bill and wrote a check for $1566. Can a landscaper charge more than the original estimate. Can they now say that they did not include the tax in the original estimate and that it is NY State requiring the tax, not him. Thank you for your time and help.

    Business Response

    Date: 06/29/2023

    The customer received a written estimate for the work. The line item had the description of the requested work and the cost for this service on that line. The fields at the bottom of the estimate for Subtotal, TAX and Total were left blank.  Above this area is the clear statement "Additional 8% Sales Tax On All Bids". NYS considers this a taxable service and requires the collection of sales tax.

    Customer Answer

    Date: 07/05/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
    I was not aware of the tiny type on the estimate which says that Additional 8% Sales Tax On All Bids and the business did not point that out to me at the time of the estimate. I would like the $116 above the estimate be returned. 
    Regards, 

    ***** *******

Nick's Outdoor Services is NOT a BBB Accredited Business.

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