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Business Profile

Air Conditioning Repair

Jen Air, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have installed 8 mini split units from this company. I have had problems with the compressor and 2 units attached to it since it was installed. Service has come numerous times to repair this compressor. Last month the two units in ******* room and attic were again not working. The serviceman bragged that tge company wasnt charging enough for service.He said the compressor had a freon leak. He proceeded anyway to charge me $690 including putting in 4 cans of freon at $100 a can even though he knew there was a leak.A week later the 2 units didnt work again.There is a freon leak and problem with the compressor. I cannot pay their ridiculous repair costs. Their is obviously a problem with the compressor since it was first installed!The compressor needs to be replaced!I do not recommend buying from this company at the present time until they fix my issue!

    Customer Answer

    Date: 04/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
     

    Jen Air has fixed the freon leak and promised to refund the $690 they charged me.

    They have also re-aligned the system so that the 2 units which were always an issue are now on different compressors and are now functioning correctly.

    *****************************



     


Jen Air, Inc. is NOT a BBB Accredited Business.

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