We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Elevator Service

Island Elevator

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Island Elevator to diagnose and attempt to repair a problem with my in-home elevator. I spoke at length with the customer service rep about what the precise problem was, and sent through several pictures (at their request) showing the problem and the elevator. Island Elevator required a three hour minimum (at $330.00 per hour) to send someone out. However, when the person arrived, it was clear they had not been sent the pictures and were not aware at all what the problem was. They were there for a total of 30 minutes, and all they did was tell me about the problem that I already knew existed, and then say they had to order a part.Several days later, I called to follow up on when the part would be ready and installed, and Island Elevator told me that they would not be able to schedule a follow up visit at all. So Island Elevator charged me $1,075.39 to tell me about a problem I had already told them I had, and then say they wouldn't even send someone out to fix it at a later date. Importantly, this refusal violates one of the terms of their estimate, which states that "If we are unable to return the car to service within 3 hours, an additional estimate will be sent with our suggested corrective options." They did not deliver on this end of the bargain.I contacted Island Elevator about this and (eventually) they agreed to refund the price I paid. However, a month after not receiving the refund, I followed up, and was told yesterday that they changed their mind and would not be issuing a refund--but failed to reach out to me to tell me that.

    Customer Answer

    Date: 07/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by Island Elevator regarding complaint ID ********.

    Sincerely,

    *******************

Island Elevator is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.