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Business Profile

Heating and Air Conditioning

True Mechanical Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/28/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had an HVAC system installed in our home in 2021. In February of 2023, the second floor HVAC system was no longer operational. I contacted True Mechanical to request a service call, they refused UNLESS we took out their $900 service contract. I agreed and remitted payment but, then had it explained that if there were any issues outside of their installation work, the contract would be null and void. I decided to cancel the contract and True refused to come to our home, even when offered COD.I contacted the manufacturer, *** who refused to service the system and said I must work with the installing contractor. At this juncture, I reached out to three separate ** certified contractors, they each came to our home and refused to work on the system, stating it was too complicated and they had concerns to "even touch it". It was also mentioned that this type of system should not even be in a residence, it was geared for commercial use. These service calls cost us almost $2,000.It became apparent that I was left only to try to work with True Mechanical for repair. I asked that they either provide a COD estimate or I will elect to take out their contract just to get them to come to my home. They now state they will not provide a COD estimate OR a contract.This system is less than 3 years old and has not worked in over a year. This is unacceptable, I have been living without heat or air conditioning. They obviously have no intention of being responsible to for the subpar work they performed and I cannot find an HVAC company willing to repair this system. I should not have to face paying for a whole new second floor system due to True Mechanical's incompetence. I hope no other consumer has to face this challenges.

    Business Response

    Date: 03/29/2024

    Good afternoon. We have been spoken with *************************** and will be working to resolve the issues and repair. According to ***************** she had spoken with our Project Manager and she will be retracting her complaint. 

    Thank you for your time. 

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