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Business Profile

Marketing Programs

Hoopla Doopla, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hoopla is a service that supposedly offers cash back for online purchases. I signed up in 2024 and made many purchases with a cashback balance of $60.79. Hoopla's published terms indicate that they pay quarterly with the most recent payout on April 30, 2025, however I received nothing. When I contacted customer service they said that they only pay on transactions that are 90 days old, claiming I didn't have any at the time of payout. This is patently false as I met, was confirmed, and maintained the minimum required payout balance as early as Jan 2025, more than 100 days before payout. When I wrote back to customer service with meticulous records backing up my position, they stopped communicating. This seems to be a carbon copy scam of what other complainants have already logged on BBB against the company.

    Business Response

    Date: 05/18/2025

    We pay our members quarterly, based on transactions in their account that have cleared 90 days. If you have transactions that have met this criteria, and your balance is above our minimum payment threshold, your cleared balance will be paid out at our next pay period. 

    In addition, please make sure your payment information is up to date in your account at all times. We wouldn't want you to miss out on your cash back. :)
    See payment schedule below. 

    *************************************************************

    Customer Answer

    Date: 05/23/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    Company's "response" is verbatim cut & paste from the same email I've received twice already, FAILING TO ADDRESS THE PROBLEM which I've shown through records and screencaps I uploaded.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ****




     

  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 11 duplicated times for a ****************** ,-Date of transaction: 11/27/2024 -I paid 103 Euros and I was charge 1133 Euros -Hoopla Doopla committed to provide ******* ***** Deal for 103 Euros -Duplicated Payments -No trace of efforts from the business to solve the issue

    Customer Answer

    Date: 12/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by Hoopla Doopla, Inc. regarding complaint ID ********.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i used Hoopla Doopla website to order xfinity services as they offered a cashback of $25. after reaching out multiple times and open service tickets and providing proof of purchase, they are not providing the cashback.

    Business Response

    Date: 11/06/2024

    The member reached out to us regarding this order not being credited to their account. We replied back to the member telling them that the order was submitted to the merchant to be looked into, and that it could take some time to hear back, as they get lots of requests. We have not heard back from the merchant at this time.

    Customer Answer

    Date: 11/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I have been waiting for 4 months. They have same answer again and again.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *




     

    Business Response

    Date: 11/20/2024

    The member was informed that replies to inquiries can take some time, as the merchants get lots of requests. By agreeing to our terms of service, members agree that there is no guarantee they will get cash back on all purchases, under certain conditions provided by our merchants.

    Customer Answer

    Date: 11/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    The company is basically using terms and conditions to cheat customers. They said 4 to 6 weeks but its been 16 weeks but there is no cash back. They are scamming customers. Shame on them 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *




     

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2023, I completed a stay with *********************** Hoopla Doopla offered cashback for Marriott stays, which amounted to $46.04. These earnings have been showing in my account since May 2023. According to their FAQ, the earnings were supposed to be paid after a 90-day waiting period. After this period, the earnings are to be paid in the next quarter, meaning the payment date should have been in the last quarter of 2023. It is now June 2024, and my earnings have not been paid yet. Hoopla Doopla claims they are waiting for the money from Marriott. This is contrary to their terms, which state that the earnings will be paid after a 90-day waiting period. I have repeatedly emailed them for an update and often receive sparse replies. Sometimes, I have to use an email address other than the official support one ********************************* to get a response. They consistently reply with the same message: they are waiting for ********.

    Customer Answer

    Date: 07/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Hoopla Doopla, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the Magnifi cash back offer via Hoopla Doopla. I provided proof to Hoopla Doopla that I completed the offer. Hoopla Doopla advertised a payout of $50, however they haven't tracked or paid out anything. Hoopla Doopla is not cooperating because they won't reply to any of my emails which is unprofessional. Hoopla Doopla's practice is very misleading, other customers have faced similar issues with **********************.

    Business Response

    Date: 06/17/2024

    The member opened a support  ticket with us on this order that was not showing up in their account. We replied back to the member notifying them that the merchant, *******, was in fact contacted regarding the untracked order status. The reply also mentioned that the investigation can take some time to get a reply back from the merchant, as they can often experience high volumes of requests. The member was told that due to this, the response time is on the merchants end, not ours, and we will reply back with a status on the order once we hear from the merchant. As stated on our website, turnaround times cant  take weeks, sometimes months to resolve.

    Customer Answer

    Date: 06/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

    It's been over 8 months since the purchase, how much longer is it going to take? Hoopla Doopla keeps claiming it's going to take more time. Hoopla Doopla does not reply to any emails when I ask for an update. I've never had this issue of no tracking of cash back after this much time with other cash back companies like Rakuten. Based off other complaints with the same issue, Hoopla Doopla operations seems to be a scam. 

    ********




     

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with **** Club using the Hoopla shopping portal. The order qualifies for 5 percent cash back according to hooplas terms and conditions. The earnings were never paid. I have reached out to hoopla four times about this matter over the span of one month. The first time, I was told to reach back out if earning had not posted by the end of the week. When earnings did not post, I reached back out and received no response. I have reached out two more times since, both with no response. The company does not pay as promised and does not respond to customer inquiries about missing earnings.

    Customer Answer

    Date: 11/09/2023

    Better Business Bureau:

    At this time, I have not been contacted by Hoopla Doopla, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:08/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HooplaDoopla is a cash back website that is supposed to provide cash back for using a redirect link from their site to various merchants. I attempted to make a purchase at Magnifi, which HooplaDoopla was offering a $50 cash back for signing up to a monthly subscription when clicking the link through their website. Initially HooplaDoopla tracked the purchase on July 21, however the Magnifi purchase was a 7 day trial after which the monthly subscription would start. The $14 purchase for Magnifi did not get processed until July 29, by which point the purchase tracking on HooplaDoopla disappeared. I have attempted to contact HooplaDoopla support a couple times on this issue to no avail - they do not respond to support requests.

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A cashback company that baits you into purchasing but does not have any communication for follow **** It has been 3 weeks since my transaction (May 19th 2023) and I have yet to receive my cashback resolved, nor has my referral been processed. This company is freely taking my data and misleading customers. They have not contacted me back at all via email.

    Customer Answer

    Date: 07/12/2023

    At this time, I have been contacted directly by Hoopla Doopla, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    They blamed it on the company I ordered from. Still no response, still no update. It has been nearly two months.

     

     

     

     

     

    Sincerely,

    *****************

  • Initial Complaint

    Date:12/02/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Hoopla Doopla website (*************************) offers users cash back on purchases through various online stores if the user clicks on a link on the ***************************************** website to make purchases from those stores.The website claims to offer "8.8% cash back on everything you buy" from a vendor named AliExpress (*****************************************).I made 3 orders on AliExpress through the Hoopla Doopla website on November 30, 2022 on AliExpress, for a total of $52.65 which are as follows:AliExpress Order: **************** $6.41 AliExpress Order **************** $2.20 AliExpress Order **************** $44.04 These 3 transactions were recorded on the Hoopla Doopla website, and I expected to receive 8.8% in cash back ($4.63), but my account was only credited ****% in cash back ($0.59).This is obviously not "8.8% cash back on everything you buy" and there is no FAQ or fine print that I can find on the Hoopla Doopla website to explain this discrepancy. I have tried to contact the business through the "Contact" link on their website but they have not replied.I believe that this is false advertising, and I would like to be credited the "8.8% cash back on everything you buy" that is posted prominently on the Hoopla Doopla website.

    Customer Answer

    Date: 12/02/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Hoopla Doopla, Inc. is NOT a BBB Accredited Business.

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