Reviews

This profile includes reviews for Jet Direct Mortgage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jet Direct Mortgage has 3 locations, listed below.

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  Jet Direct Mortgage

  4875 Sunrise Hwy Ste 300 Bohemia, NY 11716-4630

  
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  Jet Direct Mortgage

  24 Great Neck Road Great Neck, NY 11021-3305

  
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  Jet Direct Mortgage

  1460 East Gun Hill Road Ste 101 Bronx, NY 10469-3037

  

Review Details

• Review fromFrank P

  Date: 04/23/2024

  5 stars
  I couldn't have been happier with the professionalism I received from ****** and his team! His knowledge of the mortgage process is unmatched. From start to finish ****** made the mortgage transaction seamless and always had time to answer any questions I may have had. He treated me more like a friend than a client and even came to my closing! Thank you for making my mortgage as easy as you did!

• Review fromKelvin S

  Date: 01/19/2024

  5 stars

  Kelvin S

  Date: 01/19/2024

  Jet Direct knows what theyre doing and that is to be there for you, that was my whole experience.*************************** was my representative, she was very attentive and supportive throughout the process, provided explanations where needed and helped explored the best loan type for me and my wife, this resulted in us getting the best interest rate and monthly payment we could afford. The Jet direct secured online portal for uploading documents is also very easy to understand and it keeps track of your progress until the finish line. One word for their staffs and their secured website: Excellent !
  

  Jet Direct Mortgage

  Date: 01/23/2024

  Thank you so much ******! Great service and happy homebuyers like you is what Jet Direct strives for!

• Review fromTerry H

  Date: 06/28/2023

  1 star
  ****** was not upfront with requirements, informed him I did not want a hard pull on my credit until we had worked through discussing the bridge loan to rehab 2 homes.Pulled credit anyway, then tells me I need ****** in the bank to complete the loan...WTF, that's why I am getting a loan.... I have already put 1****** in the 2 homes and needed funding to finish them... Nope, pulled my credit then days oh, you need ****** in the bank ..... Thanks for the hard pull instead of telling me in advance I needed ****** in the bank.... I have the money in 150 lbs of silver I have collected over 20 years.... But no, obviously that doesn't count for them...Wasted my time, hard pull, all could have been avoided if it was explained in the beginning, when I said, do not do a hard pull until we get details worked out... What a joke, explain to your customers the expectation before wasting their time...

• Review fromPM

  Date: 01/31/2023

  5 stars
  My experience with Jet Direct mortgage was outstanding. They were always on track at every step of the way. Interaction with their team was always open, whether by email, phone, or the App. Most importantly, closing time was incredible (less than 15 days). I will definitely choose them again for my future mortgage needs.

• Review fromJessica B

  Date: 12/01/2022

  1 star
  If I could give this company a negative rating I would. My husband and I had been working with **** for over a year while we were searching for our first home. **** was wonderful in the beginning, attentive to all of our texts and calls and always on top of immediately sending us a pre-approval letter when putting a bid on a home.When we did finally find our home and our offer was accepted she became hard to get a hold of and reluctant to lock us into a rate. We fully executed contracts on our home in the beginning of September and **** refused to lock us into a rate, always coming up with excuses such as, the "rates are going to come down," "Friday isn't a good day to lock in lets check on monday" then monday would come and it would be crickets on her end, not able to get in touch with her. The rates in September according to **** were 5.75%. Eventually come NOVEMBER after telling her that we were looking for other lenders, she finally became super responsive and decided that she could lock us in at a laughable 7.50%. We hired a new lender at ***** ***** who we were able to switch to immediately and two weeks later we just closed on our home at a rate of 5.75%. While in the process of letting Jet Direct know that we would not be using their services , ****'s im guessing Boss had the audacity to call my husband and I and leave my husband a threatening voice message of how we should not leave Jet Direct as our lender because we would loose our home as we would not be able to close in time. I believe this company tried to take advantage of my husband and I as we are novice home buyers and we mistakenly put our trust in them. Luckily for my husband and I we aren't as naive as Jet Direct would have hoped and they certainly were not able to take advantage of us. We were able to successfully switch lenders and two weeks later close on our first home with a reasonable rate.