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Business Profile

Plumbing and Heating

1-800-Plumber + Air of Long Island

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife hired **** plumbing and air a few months ago to repair an issue in regard to our sink, they performed work and swapped out several parts, and charged us 600. Less than a few days later the same issue occurred in the same spot, the company had told us that the issue was resolved yet it reoccured which then caused mold damage underneath our sink.

    Business Response

    Date: 10/28/2022

    Original call came in 8/18 that she had a leak under her sink:

    We were onsite, she already had a bucket under the sink and water damage forming then, my tech replaced the emergency shut off valve, tested it out and left.

    A month later 9/15 , I got another call from her stating that the sink was leaking.

    We had a tech come out under warranty call (no charge for call) and they advised that it was leaking from another spot on the faucet and the recommendation would be to have the faucet replaced. 

    This is a complete different part then was originally replaced and has nothing to do with each other, the valve goes to the shut off the water and the faucet itself we advised to replace it to fix the leaking issues. 

    I explained this to the customer, and she advised me that she would find someone to do it cheaper.

    It was the last I heard from her about replacing the faucet.

    Thank you,

    ***************************
    ***** * ***** ******** *** **** ***
    *** ************************************************************
    *************

     

1-800-Plumber + Air of Long Island is NOT a BBB Accredited Business.

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