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Business Profile

Woodworking

Completely Custom Woodworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Woodworking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract on Feb 8, 2021 for kitchen and den cabinetry. We have paid over $60,000, and he still has yet to complete our project. there are several items that are made incorrectly, and we also have not received several other items. He has been ignoring me, regardless of many attempts, since December 14, 2022. He refuses to deliver us our island, several glass pieces that we already more than paid for, and needs to fix a few panels, as they do not fit. Cabinetry is out of square, some panels are too small, some are too big, and we have several issues with hinges, and missing items, such as door stops, drawer organizers, etc. We have already paid others to do some of the work he was contracted to do, and we need this completed as soon as possible! More than 2 years without a functioning kitchen is just criminal! I'm hoping you can assist us!

    Customer Answer

    Date: 03/24/2023

    At this time, I have been contacted directly by Completely Custom Woodworks regarding complaint ID ********, however my complaint has NOT been resolved because:

    In typical fashion, he has requested another payment in order to complete the job. He has already recieved more money than originally contracted for. The workmanship is not good and he always seems to never finish anything completely. He has ignored my email when I responded to his. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *****************************

    Customer Answer

    Date: 04/16/2023

    At this time, I have been contacted directly by Completely Custom Woodworks regarding complaint ID ********, however my complaint has NOT been resolved because:

    **** had reached out to me only one time (when I first filed the complaint)  he has not reached out since. He is refusing to finish and deliver my kitchen island!  This has been 2 years and 2 months that I signed the contract, I have given him more money than the contract stated and he is demanding payment upon delivery,  when several items are already installed and incomplete!!  This is absurd!!!

     

     

     

Completely Custom Woodworks is NOT a BBB Accredited Business.

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