Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4, 2023 I was speaking to McAfee about extending my Anti-viral service, ********, when an engineer came on the line. He claimed I had been hacked, and he harassed me, took control of my computer, and badgered me until I agreed to pay $200.00 for 3 years of *************** services. I gave him my credit card to pay. Besides his urgent chatter, I became suspicious when he only provided (on plain paper) an acct # ******** and a spotty description of services--which did not match services of ******** described on McAfees website. He said "dont call ******, but only contact HIM" (*********************** *****************.) Then I received on Stavcomm (letterhead) an Invoice #****** dated 7/4/23 with description of services as Premium Package ver. **** *** *** *** *** * *** *** ** **** *** Neither document gave a Cancellation Policy (as required by statute CFR ***** for a legal sales contract), nor any info on who is to provide --what services.I feared calling him back and instead put a dispute on my *********** credit card, which deleted the $200 charge. StavComm responded to ****** with copies of the agreement I did signed online. And since I had not canceled the order with Stavcomm, ****** re-instated the $200 charge to me.On 8/18 I sent by USMail a formal Notice of Cancelation with my request for full Refund to the Stavcomm address. Per my tracking, Stavcomm received this 8/21. Since July 4 I have had no communications with Stavcomm.On a 8/28 call, ****** confirmed they received no money for this service, and that I had been scammed and encouraged me to contact BBB to help.

  Customer Answer

  Date: 09/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Stavcomm Inc. regarding complaint ID ********.

  Thus, I plan to publish a negative Review on this case.

  I assume if BBB hears anything, they'll let me know.

  
  
  Sincerely,
  
  *****************************

  
  

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have McAfee Antivirus had issues called ****** and this guy told me I had to pay additional 199 I did not have it so he said $99 to fix it used malware bytes free to get rid of malware . then he proceeds to sign my name in a word document and it's not even ****** it's another company s t a v c c o m e and he charges me $100 not 99 which makes no sense and then he was trying to get into my PayPal which I said don't go into my PayPal he has my credit card information and I got nervous and I called my credit card they're doing a dispute and after looking at better Business bureau I see that there is numerous people who make the same complaint I have been scammed and it is a scam now I have to take my computer to a professional to look and see what he put on my computer and he was trying to get into my banking information and all that too and it's just nuts I want my money back now I have to go pay somebody to fix my computer

  Customer Answer

  Date: 05/07/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Stavcomm Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stavcomm contacted me a couple of weeks ago after I clicked a McAfee pop-up stating my memory was at 23% and advising me to purchase software for $37.44 called McAfee ** Optimizer. They claimed they were affiliated with ****** and there was a problem with my computer--that was why I could not get the ** ********* to work. They said hackers were blocking my access. They charged me $300 to fix the problem and gave me a 5 year protection plan. I didn't know I was paying Stavcomm until I gave them my credit card number to purchase this plan through my Paypal account. All this time they had me believing I was dealing with ******. until Paypal billed me for Stavcomm, not McAfee. Their sales representative ********************* told me, and also sent me a receipt, stating their company is the support team for McAfee Products and Security. A *********************** representative told me ********************** is not associated with them. I called ********************* back to request a refund. He got irritated with me, hollered at me, and told me if I have any questions, call HIM, not ******. *********** has several companies working with them, and Stavcomm *** is one of them. Stavcomm promised they include in the $300 5-year plan, a refund of the $37.44 I paid for the new software; in addition to saying when my renewal comes up later this fall, I will not be charged for it. I am still waiting for the refund of $37.44. I've called them twice about it, and they keep telling me it will be **** days to receive it. This company is a scam. And when I told them so, they had the nerve to get an attitude. NEVER click on pop-*** or emails stating any company is part of your security. I advise you to go directly through the company. Since I have not received my $37.44 refund, I know when my renewal comes up this fall, I will still be billed by ******. This company comes in under fraudulent schemes. Beware of anything associated with Stavcomm.

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 while searching for McAphee support on the web, I clicked on ***************************************** and eventually paid them $999.99 for a laptop PC and a 5+ year contract for McAphee antivirus software. They verbally misrepresented themselves as the "IT Department" for *******, with whom I have just confirmed that they have NO business relationship, and have NO knowledge of a 5-year contract for me. The website above has a McAphee partner badge which is a lie. Yesterday STAVCOMM phoned me to say that my identity had been breached, my PC was deeply infected with identity theft protection, and I was handed over to a "closer" to sell me another $1,499 7-year contract and that this money should be sent to: Computer Softech LLC, ************* ** right away. (I googled the address, it is an apartment complex, see the street view of ***********************). The seller insisted that I review my banking history while he waited "not watching" although I could clearly see screen sharing had not been disabled. No credit card was acceptable, it had to be a CHECK that they took a screen capture of after I wrote it. I actually stupidly MAILED the check, but immediately contacted the bank to block it and all transactions to that checking account while I go through the pain of changing all accounts and cards at two banks. This was 100% scam activity, I am positive. This is far from the first BBB complaint against these people, I am a fool for not checking before I dealt with them but they sounded so "friendly". NOT.

  Customer Answer

  Date: 03/18/2023

  At this time, I have been contacted directly by Stavcomm Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  .. I have not received a refund for the 5-year McAfee contract they alleged I would receive along with my **.

  I was called by someone allegedly from Stavcomm calling himself *********************, which he admits is not his real name.  I understood him to say that their company had been impostured by some other criminals, and that the interaction I had where they wanted another **** dollars to fix my ** and protect me from Identity theft was not really from Stavcomm.

  There is so little believable about them that I don't know whether they are liars or dupes. Either way...

  I paid $999.99 for a $550 ** and a 5-year McAfee contract. the ** is OK.  But the McAfee imposture was to my mind in bad faith and a misrepresentation of their association with McAfee. I believe they owe me 3 or 4 hundred dollars for the phony McAfee.  Thank goodness for Geek Squad.

  The clincher is the NEVER sent me a receipt for the transaction in the first place.  I was so stupid dealing with them in the first place.

  At this time I consider my identity and bank funds safe from them or from whomever else was doing the scamming, which is the main thing at this point.  McAfee site says it best ... "Don't deal with any middlemen, deal with us direct", and they describe perfectly what Stavcomm did in a warning.  I am now warned.  Attached is the ***** they are in NO WAY associated with McAfee, which they did lie to me about.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

  Customer Answer

  Date: 04/09/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Stavcomm Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:01/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened on ********** A company called Stavcomm scammed me for $199.83. And all other complaints about this company is the same as mine! I gave him a Pseudo credit account number for payment. But he went into my PayPal account, and I told him not to use my PayPal account. So, he took my credit card number and used that number in my PayPal account without my authorization. But I didn't know he used PayPal until the next day! He said he fixed the problem I had with my modem, and he did NOTHING. He ran freeware virus protection on my computer that anyone can get for free! I called my internet provider, and a person named **** told me, there is NO WAY he could have gotten into your modem without the Admin username or the Admin Password that's on the side of the modem. I did NOT give him that information. So, everybody that's complaining about this company Stavcomm have one thing in common, we all got scammed by this company! I did report this to ******, and they are aware of the situation. I can't believe this guy is so ******, like he's doing nothing wrong when I confronted him the next day!

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Stavcomm Inc. regarding complaint ID ********.  Thank you so much for getting back to me.  I understand!  I see others haven't been compensated either.  I did file a dispute with my CC company, and it's still pending.  Thank you once again!

  
  
  Sincerely,
  
  ***************************

  
  

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Stavcomm Inc. has been resolved.  I did contact the seller, and he agreed to give me back 150 dollars of the 200 I spent.  He did give me $150.00 and I just received it the other day.  I would still be a bit skeptical to do business with this company...  BUT at least he did give me a portion and I am satisfied.  
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/22, I called McAfee computer protection company because I had an unauthorized entity trying to install software on my computer. A McAfee rep. got on my computer and fixed the situation and pitched a three-year plan for an upgrade for McAfee Total Protection for $300.00, with a fourth year bonus for free. When I agreed I was transferred to someone who was going to take my payment. Before that happened I asked if the man I was talking to would confirm he was with ****** which he did. The payment was then placed with Stavcomm, **** On 10/24/22, I received an email from ****** saying my subscription would expire soon and asked if I would like to renew. When I returned home from a trip I called McAfee and was told they had no relationship with Stavcomm. I then researched the company and found all the complaints very similar to mine. I immediately cancelled my credit card to avoid further charges like others experienced and called Stavcomm. On 10/29/22, I told them I was aware of their scam and that I was objecting to their charge to my credit card. I was told they would object to my actions but within minutes I received notice that I was given a refund from Stavcomm. It is now 11/01/22 and no refund has appeared on my credit card.

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************

  
  P.S. After contacting the business they provided a full refund.  Thank you for your assistance.
  
  
   
  

  
  

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 12, 2022 I purchaed a Diamond Package Ver **** for $500.00 (McAfee for life) from **** a stavcomm *** tec.**** called on 8/31/2022 stating he sees that my pc is being hacked. I gave him access to both our laptops as I have in the past. On 9/1/2022 he started showing me how my accounts were being hacked.He had a person calling himself **** claming to be from my ivestment company call me and wanting to help me start transfering large sumes of moneys from my investments to fix the hacks going on. Red flags we raised when he gave me the 1 800 number **** was going to call from and not to call **** back at that number for **** should only call me. We disconected our laptops and took them to Best Buy to me cleaned and added a real viris protection. Stavcomm *** needs to refund my $500.00 and closed down. **** and **** need their lips stiched closed to prevent this behavor.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th, 2022, I contacted what I thought was ****** but was Stavcomm. The representative, *************************, told me that Stavcomm was affiliated with McAfee. Said my laptop was hacked and sold me a Diamond Package for $400. which was good for three years. On July 11th, 2022, I received a phone call from Stavcomm. Said they were calling to check on my computer. I was told my firewall was damaged and my wi-fi had been hacked. I was sold another protection package for $400 but this time it was good for 8 years. ****** said he would refund the $400 I paid in March. I called Stavcomm at the end of August, 2022 asking where my refund was. I was told a check had been mailed to me. ****** said he would check on it and call me back in two days but never did. I still have not received a refund nor has ****** called me back. I called McAfee and they are not in any way affiliated with Stavcomm. I would appreciate any help you can give me.

  Customer Answer

  Date: 10/01/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Stavcomm Inc. regarding complaint ID ********.

  Stavcomm has not returned my $400.00 nor have they made any attempt to contact me to resovle this issue. Stavcomm has scammed me out a total of $800.00. They used fear by telling me that my computer was hacked and that my firewall was damaged, offerered multi-year deals to make it sound good, and falsely claimed they were affiliated with a reputable company (McAfee).  

  
  Sincerely,
  
  *************************